Skip to main content

Simple Practice Screen Freezing

Follow
Julie D. Lapides

For 3 days my screen has been freezing when I try to navigate from one place to another on Simple Practice.  Please advise.

Sincerely,

Julie Lapides, Psy. D.

1

Comments

6 comments

Date Votes
  • Jillaine K. Danis

    Sad that you haven’t had a reply from SP after 3 days…

    0
    Comment actions Permalink
  • Julie D. Lapides

    Thanks Jillaine!  Are you having this problem?  I see when I Google it, that it has been going on for months.  Anyone else having this problem in the last few days?  I just tried to reach out directly to SP again, and I can't because the screen is freezing!

    Julie Lapides

    0
    Comment actions Permalink
  • Katherine Wilkie

    Found it. Yep, having this issue- unacceptable as I try to navigate a claim error and have only so much admin time as a sole proprietor. I can't get back and forth to see the claim details, the client's chart info, and to edit without a freeze and often needing to refresh the web browser. Any info come your way yet?

    0
    Comment actions Permalink
  • Susan Loar

    This is happening to me as well. It is currently March 19, 2023, and it has been happening to me for the last two months. I've noticed that data won't load, or it will take too long to go from one page to the next. It's costing me time, and causing aggravation! I hope they respond to you soon or send something stating that they're aware of it and are resolving the bugs. If it happens longer, it's kind of worth it to consider other platforms--it's that annoying. I hope for all of our sakes that something gets worked out! 

    Thanks, 

    Susan  

    0
    Comment actions Permalink
  • Katherine Wilkie

    Hi everyone,

    Did anyone ever hear from SP? I had this happen in a very frustrating way again today- seemingly putting my onboarding of a new patient to a halt. I got a helpful tip from Isabel from SP, and confirmed with my IT engineer partner: 

    Isabel:
    "If you haven’t already tried clearing your browser cache, I would recommend starting there. It can cause different connective or display issues in SimplePractice if your browser cache hasn’t been cleared recently, and a lot of times clearing your cache will resolve these problems. Here's a helpful walkthrough just in case: https://support.simplepractice.com/hc/en-us/articles/207875046-Clearing-your-browser-cache (https://support.simplepractice.com/hc/en-us/articles/207875046-Clearing-your-browser-cache)"

    My partner:
    Try doing work in an "incognito" or "inPrivate" mode on your browser. It's a cache-free browser window and should prevent any cache related issues. 

    I went "In Private" on microsoft edge and it worked, and showed me all the aspects of the webpage I needed, and any duplicate uploads of insurance cards and PDF from my intake consultation that I was trying to upload. It was faster and responsive.

    So if you're still struggling, try going incognito or the similar mode. 

    I hope this is helpful!

    1
    Comment actions Permalink
  • Susan Loar

    I'm back and now it's 8/12/23 and it's still struggling with the freezing---where from one page to the next it won't load or won't load the full page. 

    1
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post