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What changed with BCBS

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16 comments

  • Virginia Castillo

    same here! what's going on?

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  • Bill Harrison

    Me too. I've eliminated all existing "non-alphanumeric" characters and resubmitted with the same results.

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  • Hillary Pilotto

    Same. It wasn’t every BCBS claim but one that has submitted just fine for the last 6 weeks.

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  • Maria Cecilia Bocanegra

    Same here, just for one of my many BCBS clients. I went back and removed anything that wasn't a letter, number, or space, including the period after N in the address. Bizarre.

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  • Carol Pavlik

    Same here. Unable to resolve rejected BCBS claims. All previous claims with same clients went through in the past without issue. Has anyone figured out what's going on or how to have these claims accepted?

     

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  • Maria Cecilia Bocanegra

    Well, I think I fixed it. I went back in and removed the # that had previously been in the address for unit number. It still got rejected. But. Then I went back in again and removed the period from the part of the street address for N. So it had read: N. Street Name. I changed it to: N Street Name. No period. And now the claim shows as accepted by BCBS. Bizarre. 

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  • Scott Gibson

    Yes - I just got a response from SP to that fact that BCBS Il decided to reject any claim that has any non alpha numeric character in the address. Check for . And - crazy. But that seems to be working for me also

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  • Margaret Dunne

    Yep...exact same situation here..extremely frustrating!  

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  • Hillary Pilotto

    What ended up being the issue for my client was a hyphenated last name! Once I removed the hyphen (which is legally how it is spelled), the claim went through. Now I’m just going through and checking all of my client’s street addresses.

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  • QuaVaundra Perry

    very frustrating. I removed the # and the claim was rejected again. 

     

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  • Laura Kaehler

    I have had about fifteen come back with this error message. I went in and changed the zip code from a 9 digit to a 5 digit and that helped for a couple of them. Is this simple practice or availity too?

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  • Corinne Ferguson

    Yes! Me as well! This is the second week in a row. The first time I deleted the claims and resubmitted without a "." after "St." or "Ave" and they went through. This week I did the same numerous and cont to get rejects. Reached out to SP support and still waiting to hear a reply. 

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  • Margaret Dunne

    So glad to hear I'm not the only one!  Are we getting charged by SP for these rejected claims?  If I read correctly, we don't get charged for "scrubs"....

     

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  • Amy Bazelon

    The culprits for me were the  '#" and ".".  Crazy since so many addresses use these characters. I just went through all clients and edited their addresses to eliminate these characters.  

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  • Glenn Sample

    Same here. Submitted a question for help, but apparently this is a bigger problem. Would be helpful to send out some kind of announcement so support won't be bogged down answering the same question over and over. 

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  • Francine Kelley

    Just happened to me today. All the claims I submitted were rejected. I work in Chicago where every address has a N./S./W. This is going to be a pain to troubleshoot. A warning from BCBS would have been appreciated.

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