Client reminder email has wrong time zone.

Follow

Michele Battey

• February 13, 2023 20:18

Hi there, one of my clients is receiving appointment reminders in the wrong time zone. Client's time zone should be the same as mine EST. Is there a way to check and see if a setting on my end is wrong or a way to fix the problem?

 

Thanks !

Michele 

0

• 

  Brienne (Brie) Pierquet

  • February 18, 2023 01:46

  "Settings" > "My Practice" 

  It should be there.  Then you can check another spot to make sure it's carrying over correctly since it's auto-populated.

  "Settings" > "Client Reminders" (under Client Communication") > then go through all of them. I just had a similar thing happen but it was the wrong address in one specific reminder. It ended up being in some random spot that was unrelated to reminders that I missed one when I changed addresses. 

  0

  Comment actions Permalink

Please sign in to leave a comment.