Client made overpayment of $800 on account. I initially applied a credit to the account. The client stated that this created a financial hardship for the family. I then wrote a refund check for the $800 out of my business account. The clients billing continues to reflect the $800 dollar credit. As a result the payments due for 04.25.23 & 05.09.23 for $150 each were simply deducted from the credit. In actuality I should have received payment instead. I am unable to figure out how to rectify on my end. Need guidance or a fix from your end.
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