How to remove an unallcoated amount

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Jovonia White

• July 20, 2023 14:13

A client's ledger was adjusted to show how much they owed since they missed a few copays. Something happened and now it shows that they paid an amount that they didn't. I am unable to remove the unallocated amount so their ledger properly shows what they owe and what they really paid. Would love some help on clearing this up. I feel like I am missing something that I am not seeing. Thanks in advance.

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  Karen David

  • October 02, 2023 15:38

  Simple Practice.  Please post answers to these questions.  It would help your customers to handle things like this themselves without having to go through the help desk.  Win-win!

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