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Terms and policies

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19 comments

  • Christina Narensky

    Yes, I am not sure what the new terms and policies are either. I got a message indicating that they would pertain to business associates, and that clients would be required to accept something too. SimplePractice needs to clarify, in uncomplicated language (non-legalese), what is changing, what the impact will be, who needs to agree to it, and what happens if they don't.

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  • Marian Dunaway

    YES, I RECEIVED A TERMS NOTIFICATION NOTICE AS WELL. AFTER SEARCHING THE SITE,

    I FOUND NO PLACE TO READ TERMS AND ACCEPT. PLEASE ADVISE.

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  • Kathy Del Rio

    Hello, I also received an email from simple practice informing me to submit my acceptance to the “Updated Terms and Policies,” by last week. I signed into my SP account and did not find any notice with an area to click my acceptance for updated terms and policies. I would like to read the updated policy terms, but after significant efforts to get assistance to a basic question, “my team at SP have not been able to help me. PLEASE advise asap!

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  • Jessica Hupf

    Hi, I found out that the new Terms and Conditions allow Simple Practice to use and sell the data that we store on the platform, including our client's data, and has access to use it even after we ever stop using Simple Practice.  It is very disturbing and I'm looking into seeing if I can request to opt out of these new Terms and Conditions, or if not, looking into switching, although it feels like in this day and age, maybe all platforms are doing this.  I know that BetterHelp does this too.  

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  • Kathy Del Rio

    Omg… thank you so very much! There are others like Alma. Not sure if I want to switch… they’re not helpful at all. If our clients are receiving these terms and not reading them to make informed decision, then it’s up to me to review the terms. If you want to keep in touch with me about what we learn, that would be great. Ty kathy

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  • Jessica Hupf

    This is only a portion of the new terms, this only covers the sections user data and data privacy... I haven't done an exhaustive review of the new terms, only a portion since chatGPT can only take a certain number of characters at a time. 

    -1
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  • Kathy Del Rio

    Ok… thank you. I work for Many Roads Clinic in Milwaukee. I have messaged the owner of group practice for his feedback.

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  • Christina Narensky

    Jessica's findings are so disturbing. It's unacceptable. Is there a representative from the company looking at these comments? It's such a violation of the trust that we placed in this platform, that we asked our clients to place in it. Now, after everyone has stored their practice info, client records, so much time, effort and trust, we are manipulated through our dependence, and forced into "consenting" to have our data and client's data be used for financial gain? If this is true, guess how many colleagues I will be recommending SimplePractice to? ZERO. 

    If a representative from the company could weigh in here, that would be great. Is SimplePractice really putting their therapists and practitioners in this bind?  SimplePlunder. 

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  • Elizabeth Cabibi

    This is the new privacy policy I found as of August 2, 2023.  It outlines each step of what they are utilizing data for and states that they are not selling data.  The client privacy is also linked in here.  I am not saying this is good or bad.  I am just providing the link for you to do your own reading if you so choose.  https://www.simplepractice.com/privacy/

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  • Kathy Del Rio

    Here is what I found:
    file:///var/mobile/Library/SMS/Attachments/9b/11/209500D4-FFA4-4423-A19F-6BB0A8560A76/IMG_6322.heic

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  • Kathy Del Rio

    Oops….. I failed at copying from the terms and policies that state they do not sell private information of clients to third parties. But it doesn’t state if third parties have access to this information without it being sold in this day and time we have to ask every possible question when interesting others with client information.

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  • Kathy Del Rio

    Excuse my typos from my previous comment. Our clients trust that we are protecting their personal information.

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  • Jenny Stepp, MA, LCPC

    We've put our trust in Simple Practice to abide by medical laws, ethics, and HIPPA friendly practices and now we have a forced, quick decision to make that impacts our practices and client privacy.  This is truly a terrible bind that runs counter to why I chose Simple Practice for my EHR.  I hope they have legal and clinical professionals reviewing these posts.  

     

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  • Kendra Valdez

    Please send me a copy of the updated terms and policies which I have signed.  

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  • Diana Steketee

    Does anyone know how to accept these terms and policies?  

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  • Christine Mermilliod, MS LPC LMFT NCC LPCC

    I still haven't figured out how to sign these (a link in the email y'all send out would be really helpful, if anyone from SP is monitoring this). HOWEVER. You can stop worrying about them selling data etc. This page explains very clearly in non-legalese what is changing and why and it states explicitly that they do not sell our or clients' information, and they do not keep PHI after you terminate your account.

    https://support.simplepractice.com/hc/en-us/articles/18351059584141-Important-information-about-SimplePractice-s-new-terms-and-policies-update

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  • Christine Norman

    I cannot find a link to agree to the new updates to terms and policies.

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  • Laura Trippiedi

    Link please? How do we accept these changes?

     

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  • Laura Trippiedi

    Here is the response I got from Natasha that explains that you will see a yellow banner when you sign into Simple Practice alerting you of the update. If it doesn't appear, you have accepted the updates already (see her response below).

     

    I understand that you’re inquiring about our newly updated terms and policies. I would be happy to clarify. On August 2nd, 2023, we deployed a modal with these updates in all customer accounts, and we sent an email on August 14th to notify all customers that the deadline to accept has been extended.

    If you haven’t accepted the updated terms and policies, you’ll see a yellow banner at the top of your account. If the banner isn’t appearing in your account, this indicates that you previously selected Accept updates, and therefore already accepted the updated terms. There is no further action required on your part.
     
    You can review the updated Terms of ServicePrivacy Policy, and BAA here. To learn more about these updates, please see Important information about SimplePractice’s new terms and policies update.
     
    Thank you for being part of the SimplePractice community,

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