Poor connectivity

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Michelle B

• August 08, 2023 20:54

Within the past 30 days, my quality of connectivity has decreased significantly despite no changes to my wi-fi service. I get a prompt within the platform that says "Excellent connection" and then as soon as I start the session, my connection goes down to one bar. I've seen prior posts about this and am wondering what has been done or can be done to resolve this problem?

 

P.S. I've followed all the recommendations listed on the site about checking internet connection.

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  Klara Granger

  • September 07, 2023 13:19

  I am having the same issues since beginning of August. 

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  Brian D. Dietrich

  • September 15, 2023 16:31

  I'm also experiencing a precipitous drop from excellent to poor. My other devices (iPhone and iPad) show an excellent connection. Only my Macbook Pro (2017) seems affected, and like others, this only started in August. Please advise.

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  Aleiya Luke

  • September 19, 2023 00:46

  I'm also experiencing this along with the clients that I am seeing and it isn't an internet connection issue. Is there any resolution?

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  Carolyn Mosko

  • September 26, 2023 20:16

  I'm also experiencing this.  How do I get info on it?

   

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  Rachel Lurie

  • October 02, 2023 15:53

  I am also experiencing this!

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  Marya Samuelson

  • November 20, 2023 17:00

  Me too!  My home Mac Pro shows ALL of my wifi bars but when I'm into a video session it drops to poor and it is disrupting my connection?  What can we do to fix this???

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