BCBS (NC) all claims rejected today

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Liz Fackelman

• August 29, 2023 22:42

All the claims I filed with BCBS in NC were rejected today.  5 different clients and there is nothing wrong with the claims.  They look identical to the ones I've filed multiple times for these clients.  I deleted the rejections and filed again and they were rejected again for Missing or Invalid Information.  Nothing has changed with the practice.  I'm baffled.

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  Edla Prevette

  • August 30, 2023 13:49

  Yes, this is happening for me as well (3 different NC providers)

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  Jennifer Lackmann

  • August 30, 2023 14:03

  Same problem here!

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  Jennifer Lackmann

  • August 30, 2023 17:00

  My reply from customer support a little while ago:

  Our team is currently monitoring a recent increase in claim rejections for payer NCBLS with the rejection message: “Missing or Invalid Information.”
   
  Our clearinghouse is working to investigate this as quickly as possible.​ In the meantime, please do not delete and resubmit your NCBLS rejected claims. Once this has been resolved, we’ll reach back out to you.

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  Niti Wade

  • September 06, 2023 20:18

  Have any of you heard back from SP about this?

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  Jennifer Lackmann

  • September 06, 2023 21:37

  Yes, they told me to delete the claims that were originally denied.  Then recreate and submit the claims.  So far this is working for me.

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