Cancellation Notes/Notifications

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Sydney Moore

• August 30, 2023 20:54
• Edited

It would be so great if whenever an appointment needs to be cancelled, it requires you input a note about the cancellation.  Then once the note is written, and the appointment is cancelled, if there could be an option to send a notification to the therapist that the appointment was canceled and have it include that note, that would be super great. 

We have 5 admin staff across 3 locations who answer the phones to help cancel appointments when clients call in, and usually we have to send an email to the therapist about the cancellation and why it occurred. If we could simply click on the appointment, click cancel, and include a cancellation note and author name, then sent a notification email to the clinician, that would save us so much time. 

Thanks!

4

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  Jen Steffens

  • August 30, 2023 21:38

  This would help our admin team out greatly!!! 

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  Karma Marklund

  • August 30, 2023 21:52

  It would be great to be able to put a specific reason each time for cancelling! This would help us so much!

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  Holly Crutchfield, LCSW, CAS

  • October 02, 2023 16:11

  Ditto...we are trying to figure out how to make a cancellation/missed therapy note to help clinicians and admin. keep up with changes. We need an option...

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