Hello, I have attempted to submit claims multiple times for a particular client. I have reviewed all possible solutions and even contacted Regence and Availity for support but it may be on the Simple Practice end. This is the message I am getting: Acknowledgement/Returned as unprocessable claim-The claim/encounter has been rejected and has not been entered into the adjudication system.
Missing or invalid information. VALUE OF SUB-ELEMENT HEALTH CARE CODE INFORMATION-02 IS INCORRECT. EXPECTED VALUE IS FROM EXTERNAL CODE LIST - ICD-10-CM DIAGNOSIS CODE (897) AND A DECIMAL POINT SHOULD NOT BE USED. DIAGNOSIS POINTER TO THIS CODE IS REQUIRED TO PROVIDE EXACT RESULT. HEALTH CARE INFORMATION CODES IS DEFINED IN THE GUIDELINE (A3 - 21)
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