Client cannot see me and I cannot see client on video.

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Monica Stoker

• October 03, 2023 02:31

Both cameras are on. This has happened twice with this client. I see the clients initials and in the corner I see myself live. My clients sees my initials and sees herself live in the corner. 

Today, it the same thing happened with another client. I

It is embarrassing to pay for a service and not have it work. We resorted to using FaceTime. 

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  Jessica Dorner

  • October 04, 2023 20:56

  It has been a consistent issue for me this week and at least part of last week. My first client of the day usually works fine. The rest of the day, I have this issue. Sometimes, if we both sign off, restart the app and re-join it works, but not always. I obtained a complaint zoom subscription and have been using that as a back up (if it isn’t working, instead of restarting simplepractice I have them use the zoom link). I’m about done.

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  Jyotsna Milbourne

  • December 06, 2023 22:43

  My video is not working for some patients... it is very embarrassing to have this happen What can I do to fix this. 

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