Skip to main content

Adding parent email to a minor's account that is already in use by a different clinician that sees the parent.

Follow
Keylea D'Arcy

I am trying to add a new client that is a minor. The parent is seen by a different clinician in our practice. I am not able to merge or add existing client due to the parent being seen by a different clinician. How do I add this minor with the parents email address in use by a different clinician. 

0

Comments

12 comments

Date Votes
  • Tori Dabasinskas

    Same question!

    0
    Comment actions Permalink
  • Katherine Hunt

    Please help. How do I use the same email address when seeing two minors in the same family. Email is already in use by contact ??. To save Client Portal access for ??:

    • Use different email for ??
    • Disable ?? Client Portal Access
    0
    Comment actions Permalink
  • Heidi Smith

    I am trying to add three children but the parent's email said that it's already being used so the forms won't send. 

    0
    Comment actions Permalink
  • Keylea D'Arcy

    I can not get any help with this. Children do not have their own email addresses. Also, they might with school however, due to privacy we can not use these emails. If they have a cell phone they can receive reminders that way. I do understand this can be age sensitive. One would think, this would be a big issue and support would see and respond and help us. 

    0
    Comment actions Permalink
  • Keylea D'Arcy

    I am going to look at other platforms. Working with families this is such a common issue and never any help. 

    0
    Comment actions Permalink
  • Michelle Moody

    I am adding a Mother and 11 y.o. child - both to be seen individually by the same clinician, the child does not have an email or cell and I cannot complete the creation to book the minor after booking Mom - it used to be that we left the child email blank and added it under the contact and THAT worked - this is no longer working...  HOW DO YOU WE SET THIS UP? and yes, I am yelling!  I have wasted 3 hours on this today

     

    0
    Comment actions Permalink
  • Keylea D'Arcy

    Hi all!!

    Not sure if this will help you. I was able to add the child with this +1217@gmail while using parent's email for contact. The parent received the paperwork and is getting reminders even though SP says they don't go through. The child had a phone and the reminders are going to the phone as well. I had someone help me with this so I am a little clueless with it all. It would be nice to have some help with this from SP.  

    0
    Comment actions Permalink
  • Michelle Moody

    are you using this as a blanket dummy email?  I have thought of this but the notifications in SP are SO LABORIOUS... I do not have another phone number but was able to finally complete a profile for my young person, and agree would love more help from SP - the videos are not what they need to be and live classes useless to the details we need.  I am told to submit a ticket - but submitting a ticket and then waiting several days and being shown a tutorial is maddening....  in 2 years I have had only 2 assists that were truly helpful and gave me resources. 

     

     

    0
    Comment actions Permalink
  • Irene Christin

    I am trying to register a minor as a client but her sister is already registered with her father's email address and the system does not accept it. Please help. How do I use the same email address when seeing two minors in the same family. Email is already in use by contact?

    0
    Comment actions Permalink
  • Michelle Moody

    using the +1217@gmail.com worked for me - this is a dummy email  I spent most of last Tuesday trying to add a minor client and the mother - it is insane that I spent so many hours trying and researching this SP is not as good as it used to be,it was a laborious task before BUT worked and NOW you have to find a way around all the insanity....  :(

    0
    Comment actions Permalink
  • Kelly Siderio

    This is a huge issue as I often see both a child and a parent and simple practice will not allow the same email address for multiple account but also requires that an email address be added for each client. Simple practice- please fix this

    0
    Comment actions Permalink
  • Tori Dabasinskas

    Agreed!!! Agreed! Thank you ahead of time, Simple Practice IT genius people… hoping for a change in this. Thank you!

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post