SP Needs to Do a USER driven usability study

Before I was in the mental health business, I worked as a product manager for a top tier software company whose primary business was consumer and enterprise software.
Your recent updates to the app are making it harder and harder to use, to the point of looking at alternatives.

If you have a Usability team, please consider empowering them or changing them out to different roles. Because SP has become harder to use .. it is No Longer "Simple"Practice. It's "complicated"practice.

PLEASE DO REAL USABILITY STUDIES WITH REAL USERS.

Another example of failure:
This form REQUIRES you to enter a Topic. The ONLY topic available in the drop down is Note and Form Template Exchange. Which has nothing to do with this request/rant.

Start by forming a focus group of users and LISTEN to the usability complaints they have. Simple tasks have become far too complex. essential data about clients arent easily accessible.

example: recently the ability to change the elapsed time post-session was disabled. Which means that you had to do the math in your head to figure out the end time; for example - a session which started at Hour:Twenty and ended 75 minutes later had to be figured out, then typed in because the time/date scroller in the edit session dialog only increments in absolute quarter hours (NOT in 15 minute increments).

Similarly entering breaks takes way to many clicks.

When you change one parameter in an upcoming session, it changes the elapsed time automatically when you don't want it to.

So many other changes that happened over the years that make me wonder if you have people who actively use it on staff to review UI changes before releasing it to your customers.

You obviously have traditional software people working for you. Do Better.
Make sure you have product managers and Usability experts who LISTEN TO CUSTOMERS.

Its getting worse to use. this saddens me. It take a large effort to move to a different platform. Know that the buzz in the community is that SP is ok to automate billing and payments. But in other domains of practice software, there are better alternatives.

SP Needs to Do a USER driven usability study

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