My form has been created and I am trying to save it but it is not saving
I created a form and have tried to save it multiple times but a message in Red pops up saying that it cannot be saved at this time and to try again in a few minutes - it has been almost an hour and it is still not saving! I do not want to loose all of the work that I have done. Please help!
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I am having the same problem, it's so frustrating. I've lost a lot of time and work. I was able to speak with someone at SP and they had me do a few things with my computer to make sure the issue wasn't on my end, which it wasn't. They said their engineers will look into the problem and get back to me in one to two business days.
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I just tried again and this is still an issue. All my work from yesterday was lost :( Today I tried again on a new template but only spent 15 minutes - saved successfully once and then it froze up again. Frustrating. Thank you Jenny for the update - I am glad that you at least got ahold of someone so that they are aware of this issue!
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I also reached out to someone for help today after I successfully updated and saved a different template. I then attempted to duplicate my current template, thinking I could edit and save it. It gave me an error message saying that the template could not be duplicated due to “answer positions invalid.” the simple practice helper on the chat. It also had me try a few different things that didn’t work and escalated the issue to Tech support.
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Me too! This is ridiculous. In about 1/10 tries, it successfully saves - the other times it says "Template was not saved. Something went wrong on our end. You can try again now or in a few minutes." I switched browsers, deleted cookies, everything I could think of - but this is clearly an issue with Simple Practice.
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I keep having the same issue, and just like Katie tried to duplicate a template and got the same error message. I did hear back from a customer support specialist and they provided a few suggestions that didn't help. They wrote that they are still working with engineers on this problem so hopefully there will be a real solution soon! I have asked for monetary compensation due how much of my time this has taken, but was told that wasn't possible. I might try again... : )
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I'm having the same problem as others on this thread; "Template was not saved Something went wrong on our end. You can try again now or in a few minutes." I've just lost a lot of time spent making a new document. I called and the woman had me clear the cache and update the browser, then she researched it further and said it's something on their end. They need to fix this or I'll need to figure out a new system to use.
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This is happening to me. It seems to have started glitching because SP logs out automatically so I learned the hard way to save every 5 minutes when I duplicated the form. However, the next day I tried to make further edits on the duplicate and it continues to tell me it can't save it, but seemingly at random. I can add a detail in one section and it will save, but if I add to another section it won't let me. If I delete the piece I attempted to save, it does let me save. It's driving me nuts. And now I can't even create another duplicate to try to start over because of this error that the "answer positions are invalid." If SP has rules on how to make documents and whether or not there are limitations to adding certain things, it needs to be made clear before we spend countless precious hours of our time trying to make templates.
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I've received this error for the past two weeks now. I've been in contact with SP re: ETA on a solution, and no one has been able to give me a sense of when this might be corrected. This is highly problematic for me because I'm about to open my practice, and I can't do so without an EHR of some sort. I'm on the verge of leaving the company for another system.
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