Simple Practice Grayed out

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Kimberly Jenkins

• March 29, 2025 15:30

Hello, When I log in to SP, my billing and progress notes are grayed out. I've cleared my Cache, updated software, restarted computer, and switched Browsers. Nothing works. I can't access the "help" because that is grayed out, too. What do I do? Nothing is clickable.

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  Sunny Wells

  • March 29, 2025 23:02

  Same for me.  I'd like some help, as well.  

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  Alisha Caudill

  • March 30, 2025 00:42

  Same.

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  Arielle Jessop-Humpage

  • March 30, 2025 01:00

  This is also happening to me, can't access progress notes or calendar - all grayed out, nothing is clickable. 

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  Zohar Kfir

  • March 30, 2025 22:57

  Same here, is it a bug? was working ok two days ago.. but now none of the client info is accessible..

   

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  Heather Conway-Haehn

  • March 31, 2025 12:50

  Same issue here! Can’t click on anything to make it work; please help

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  Katherine Montgomery

  • March 31, 2025 15:45

  Same issue. Anyone having any luck fixing theirs? So frustrating

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  Teal Paynter

  • April 01, 2025 13:28

  Same issue. So frustrating! Please help

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  Arielle Jessop-Humpage

  • April 01, 2025 13:32

  This seems to be a bug/glitch with SimplePractice, and I'm not sure why someone hasn't paid attention to it yet. It seems to happen (for me anyway) when you click on notifications. If I log into SimplePractice and access clients or notes through the calendar or the sidebar I am able to access everything and write notes. Still annoying that this hasn't been fixed, I rely on those reminder tasks! 

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  Arielle Jessop-Humpage

  • April 01, 2025 16:34

  Looks like this has been fixed! yay! 

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  Holly Sanders-Cobb

  • April 01, 2025 17:51

  This has not been fixed for me - it continues to be greyed out when I hit notifications. Any one has any luck?

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  Arielle Jessop-Humpage

  • April 01, 2025 17:58

  I emailed Simple Practices support and they said that they are away of the issue and are working on it. For me, when I hit notifications and then click on a note it is greyed out; but if I refresh the page it allows me to edit the note 🤷‍♀️

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