Total Income is Incorrect

Follow

Clayton Egli

• March 31, 2025 15:13

Hi All. We have noticed that the total income listed in SimplePractice, especially for 2025, is far higher than it should be. After more investigating, it appears that when an insurance adjustment is done, SimplePractice is counting each adjustment/take-back as a payment received. It does not appear that this is reflected in the income reports, but the gross income does count this and is way off. The issue likely is in how SimplePractice is receiving and accounting for the adjustments (which are not actual payments). HELP!

-1

• 

  C. Tyia Grange Isaacson, LCSW, Ph.D

  • April 05, 2025 16:04

  This is a huge and growing problem for me too!  I used to love the anylitics feature and it help me plan and budget it is now totally worthless and I've been asking for months to get this fixed!

   

  0

  Comment actions Permalink
• 

  Brynne Goldberg, LPC

  • April 22, 2025 00:04

  I only accept self-payment and provide clients with a Superbill for reimbursement. Would this issue still apply to me? I've noticed that the Income Tracker changes daily — sometimes even throughout the day — even when no sessions have been canceled or added. I'm not sure if I'm experiencing the same issue, a different issue, or if I'm simply misunderstanding how the Tracker works.

  0

  Comment actions Permalink
• 

  Mitzi Hines, LCSW

  • May 22, 2025 14:01

  I have noticed this as well. Is SimplePractice addressing this?

  0

  Comment actions Permalink

Please sign in to leave a comment.