Group Emails?
Answered
There are times when I would like to be able to send a group message to all of my active clients (e.g., when I am planning vacation time).
I have checked through the forums and do not see anything that addresses that issue. Any ideas? Thanks!
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Official comment
Hi, Locke!
I'd be happy to help with your question.
Currently, there is not a mass email/mass message feature available in SimplePractice. We've considered implementing a feature like this in the past; however, our priority is to ensure that your client's PHI is safe and secure. Introducing a mass messaging feature increases the odds of accidentally sending PHI to clients, and that's not what we want!
The best way to send your clients a mass email would be to export their contact information using My Account > Settings > Data Export, then using the resulting export to generate a mass message or mail merge.
Let me know if you have any additional questions about this, or anything else SimplePractice! I'm here to help.
Comment actions -
I love the idea of having a "check" before a message is sent, to be sure everything is correct. I would like to be able to send messages to multiple people for the primary reason that I could then use Secure Messaging with my staff. Currently I would have to send the same message to everyone individually and then people would not be able to see each others' responses.
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I simply need to be able to export my client database into an excel or csv file. Why haven't you made this available as yet? I need to be able to choose what I need to do with my client data. If they have signed permission for me to email them, then I should be able to select those clients with that permission checked and download them to an excel or csv file. Please advise as to when this is going to become possible.
Best regards.
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Hi Jen - A similar feature request was proposed on our Ideas and Suggestions Board. This is a Planned Initiative, please continue to comment on and upvote this post so that we can take your perspective into consideration as we work on this feature enhancement: https://simplepractice.uservoice.com/forums/918553-simplepractice-feedback/suggestions/37845466-mass-sending-of-emails-or-portal-documents-that-ar . Thanks for the feedback!
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Just here to promote interest! Other HIPAA covered entities have a compliant way to do it (One Medical is a great example). This would be so incredibly helpful. I have a message that I need to send to a specific group of clients, but I'm actively not doing it because it will be too time consuming to send individual messages.
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How do we "up-vote" this item because our company has been asking for it for over 4 years. With the pandemic and more services being done remotely, this is increasingly an essential feature for operating a practice and a true headache not to have this feature!!!! I might ask you, Simple Practice....how would it be for you as a company if you were unable to message all of us as your customers at once to get the word out about your recent fee increases??!!!! How would you like to export and download every administrators email by hand every time and keep that list updated. :( a total nightmare and extremely difficult to run a business successfully in 2022 this way.
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After 7 years with SimplePractice I have decided to bring my company to a new EHR that allows for this feature and many many more that we have been asking for over the years. I love SimplePractice on the base level but to operate a group my size it’s a headache I just don’t need any longer
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