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Error Code




  • Gillian

    Hi Virginia, 

    This depends on the claim! Can you reach out to our Insurance Specialist team by clicking the red "Help" button in your account, so we can open an investigation with our clearinghouse about the rejected claim?

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  • Kristina Artimova

    Rejected by eligible scrubber (1) H52002:Rendering

    Provider Specialty Code '823688436' not found in Taxonomy Code Table (1)


    I keep getting this message for a Cigna client and I contacted Cigna.  They said all my information is correct in the system which includes my Tax ID and NPI, address, etc.  What does this message mean? and How do I correct this?

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  • Philip

    Hi Kristina,

    I've reached out to you privately addressing the Eligible scrub error rejection message you received.  Please let me know if you have any other questions by responding to the email thread I have started with you.

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  • Kerrie Van Weelden

    I am having the same issue with a Merdian claim, can someone please advise?


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  • Gillian

    Hi Kerrie! A member of our team will reach out to you privately to address this rejection message you've received.

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  • Karen Mills

    I'm receiving this message FK PSBR:INSURANCE TYPE CODE NOT ALLOWED (21).  What does it mean?

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  • Ayelette

    Hi Karen,

    I appreciate you reaching out directly to our Customer Success team as this is specific to your account. I see that my colleague John has followed up with you.

    For future reference for everyone, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you for acting as resources for each other in the meantime.

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