Error Code

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Virginia Diaz

• July 11, 2018 17:25

Entity Code 23 error code, claim rejected. Does anyone know what this is, it appears to be internal to simple practice because my claim didn't make it to the insurance company.

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  Gillian

  • July 12, 2018 00:52

  Hi Virginia, 

  This depends on the claim! Can you reach out to our Insurance Specialist team by clicking the red "Help" button in your account, so we can open an investigation with our clearinghouse about the rejected claim?

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  Kristina Artimova

  • July 23, 2018 15:46

  Rejected by eligible scrubber (1) H52002:Rendering

  Provider Specialty Code '823688436' not found in Taxonomy Code Table (1)

   

  I keep getting this message for a Cigna client and I contacted Cigna.  They said all my information is correct in the system which includes my Tax ID and NPI, address, etc.  What does this message mean? and How do I correct this?

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  Philip

  • July 24, 2018 00:01

  Hi Kristina,

  I've reached out to you privately addressing the Eligible scrub error rejection message you received.  Please let me know if you have any other questions by responding to the email thread I have started with you.

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  Kerrie Van Weelden

  • September 04, 2018 18:07

  I am having the same issue with a Merdian claim, can someone please advise?

   

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  Gillian

  • September 04, 2018 19:38

  Hi Kerrie! A member of our team will reach out to you privately to address this rejection message you've received.

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  Karen Mills

  • October 22, 2020 17:33

  I'm receiving this message FK PSBR:INSURANCE TYPE CODE NOT ALLOWED (21).  What does it mean?

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  Ayelette

  • October 23, 2020 18:48

  Hi Karen,

  I appreciate you reaching out directly to our Customer Success team as this is specific to your account. I see that my colleague John has followed up with you.

  For future reference for everyone, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

  Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you for acting as resources for each other in the meantime.

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