Insurance best practice: Enter a full 9-digit ZIP for each client
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If you receive a zip code scrubbing error, it is because one of the addresses on the claim form does not match with the USPS database.

Confirm zip codes include the 4-digit extension

The most common reason for this error is using zip codes without the 4-digit extension. This is because most payers require 9-digit zip codes on electronic claims. Use this site to get the 9-digit zip code: USPS Zip Code Look Up tool.

You sometimes need to remove the street address to find the correct 9-digit zip code on the USPS site. For example, if you are searching 2003 Curson Ave, try searching just Curson Ave with the city and state.

7 comments

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    Mary Stanley

    No one requires this but the clearinghouse Simple Practice uses. It is highly uncommon for clients to know their 9-digit zip code and this is causing a huge amount of my biller's time, thus costing me extra money to take care of. Please talk to your clearinghouse about this problem. Our Federal taxes don't require our 9-digit zip code. This is a ridiculous step that the software is requiring and needs to be fixed.

    No one requires this but the clearinghouse Simple Practice uses. It is highly uncommon for clients to know their 9-digit zip code and this is causing a huge amount of my biller's time, thus costing me extra money to take care of. Please talk to your clearinghouse about this problem. Our Federal taxes don't require our 9-digit zip code. This is a ridiculous step that the software is requiring and needs to be fixed.

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    Gillian

    Hi Mary, thank you for your feedback. At this time, it's not possible for us to lift the 9-digit ZIP requirement - as a best practice, we recommend entering a 9-digit ZIP for all clients. Thank you for understanding!

    Hi Mary, thank you for your feedback. At this time, it's not possible for us to lift the 9-digit ZIP requirement - as a best practice, we recommend entering a 9-digit ZIP for all clients. Thank you for understanding!

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    Nancy Faye

    I'm getting error messages, is it because of the client 9-digit zip code or the billing provider?  Error message says billing provider, but when I go into the address the 9-digit code is there?  Maybe I should be asking where do I go to add the billing provider 9-digit zipcode? 

    I'm getting error messages, is it because of the client 9-digit zip code or the billing provider?  Error message says billing provider, but when I go into the address the 9-digit code is there?  Maybe I should be asking where do I go to add the billing provider 9-digit zipcode? 

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    Gillian

    Hi Nancy, that depends on the error message - your billing provider ZIP code is under My Account > Settings > Practice Details where your address is entered. Be sure to have a 9-digit ZIP entered there, and delete and recreate any claims to update them with the 9-digit ZIP if the claim has been created already.

    Hi Nancy, that depends on the error message - your billing provider ZIP code is under My Account > Settings > Practice Details where your address is entered. Be sure to have a 9-digit ZIP entered there, and delete and recreate any claims to update them with the 9-digit ZIP if the claim has been created already.

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    Craig Ordoyne

    Does your clearing house have ability to autoscrub errors such as locating the additional 4 digits in the zipcode?

     

    Does your clearing house have ability to autoscrub errors such as locating the additional 4 digits in the zipcode?

     

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    Debra A. LaMalfa

    How do you correct if the link to zip codes used doesn't provide the nine digit zip code when I get there?

    How do you correct if the link to zip codes used doesn't provide the nine digit zip code when I get there?

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    Ruth

    Hi Debra and Craig, sometimes looking up the address on google will help you get the full zip-code. I've found full zip-codes from zillow searches and google maps as well. If you're still unable to find the last four digits of the zip-code, I'd recommend reaching out to our Customer Success Team by submitting a Help Request

    Hi Debra and Craig, sometimes looking up the address on google will help you get the full zip-code. I've found full zip-codes from zillow searches and google maps as well. If you're still unable to find the last four digits of the zip-code, I'd recommend reaching out to our Customer Success Team by submitting a Help Request