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Double Payment

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  • Gillian

    Hi Dana! Can you let me know if the client has an uninvoiced credit, or an uninvoiced balance? 

     

    To adjust what the client's balance should be, just go to the Billing tab for the client, hover your mouse over the session, and click "edit" to adjust the Client Responsibility for those sessions. 

     

    Our Help Center has a step-by-step guide on appointment level billing changes here: https://support.simplepractice.com/hc/en-us/articles/115002483786-Appointment-level-billing-changes


    If this resource doesn't help, just let me know and I'll submit a request on your behalf to our team to look into it directly in your account. 

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