Scheduling availability
Answered
Clients are reporting that my upcoming availability is not showing up on the portal calendar.
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Hi, I can see that these are older posts from 2018, but I am currently having the same problem. My clients tell me they can't see all of my availability. When I check my client portal, there are only a couple slots that appear to be available even though I have more that should be showing up. It's causing problems getting my clients scheduled online.
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Hi Grace,
For me, I discovered that I had time allotted for "Note writing" that was a 10 minute slot that interfered with my clients being able to schedule on the hour. When I removed that it updated the slots and made them available. I had to adjust my settings under Settings>Client portal>Clients can book appointments: "on the full hour" from the dropdown menu. That's what worked for me, hope it helps you!
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Jennifer,
That's a great tip about creating All Day events. These will block the Availability on your Calendar for that day.
Marjie,
Thank you for sharing that you were able to resolve your availability issue.
Grace,
I see that a Customer Success team member has responded to your help request on this issue, and has offered to schedule a video call to review your settings.
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I am having the same issue. I have several available appointments but it is not reflected on the client portal. I tried taking off the 10 minute break between appointments but that didn't help. Your response is appreciated. I have several client trying to schedule but are unable to.
Thank you
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I do actually. I would like to modify my schedule by giving myself a 10 minute break between sessions. The following below is the format I would my schedule to look like. Can this be done?
I'm thinking on Monday & Thursday it's
9-10
10:10 - 11:10
11:20 - 12:20
12:20 - 1:00 - lunch
1:00 - 2:00
2:10 - 3:10
3:20 - 4:20
4:30 - 5:30
5:40 - 6:40
6:50 -7:50Tuesdy & Wednesay it's the same. But, I stop at 6:40
Thank you!!
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Hi Mary,
We'd be happy to help with this. Because this is specific to your account, I’ve created a help request on your behalf and emailed you for some additional information. Once we have that, one of our team members will look into this issue and follow up with you via email.
For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.
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Hi Tom,
Because this is specific to your account, I’ve created a help request on your behalf so that a member of our Success team can investigate this for you further.
For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.
Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you all for acting as resources for each other in the meantime.
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Hello,
When I view the client portal calendar on my website the calendar does not show my upcoming availability. The message below pops up. Please help, as I am about to launch my practice. Thank you!
"Sorry, there’s no availability for this service at the location you’ve selected."
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All my clients are contacting me, saying there are no appointments available... I checked it myself and signed myself up to check and it's true.. it is saying that I have no availability at all... please help. I know I have appointments available but no-one can make an appointment.
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