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Scheduling availability

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38 comments

  • Gillian

    Hi Jennifer, because this sounds like it's specific to your account and settings, I'm going to have a member of our team reach out to you individually to help.

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  • Nicolette A. Simonson

    Several clients are reporting my availability is not viewable, therefore negatively affecting my business. Please help asap!

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  • Gillian

    Hi Nicole, a member of the SimplePractice Customer Success team will reach out to you today to help with your Availability.

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  • Jennifer K. Ratajczak

    I have actually been having this same problem for months. Not all of my clients are having problems but some are only able to see some of my availability. I even had the same problem occur last month when I looked via my Jonny Appleseed view... Please Help! 

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  • Gillian

    Jennifer, we'll reach out to you to help you troubleshoot! 

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  • Marjie Roddick

    Hi, I can see that these are older posts from 2018, but I am currently having the same problem. My clients tell me they can't see all of my availability. When I check my client portal, there are only a couple slots that appear to be available even though I have more that should be showing up. It's causing problems getting my clients scheduled online.

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  • Jennifer K. Ratajczak

    It appears that I had an 'all day event' up at the top of some days... These were just notes to myself, however they were blocking all my availability. Hope this helps!

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  • Grace Mulcahy

    Hello, I am having the same problem as above. I have had three clients tell me that they can only see one available appointment time. I checked via Johnny Appleseed and was not able to schedule.

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  • Marjie Roddick

    Hi Grace,

    For me, I discovered that I had time allotted for "Note writing" that was a 10 minute slot that interfered with my clients being able to schedule on the hour. When I removed that it updated the slots and made them available. I had to adjust my settings under Settings>Client portal>Clients can book appointments: "on the full hour" from the dropdown menu. That's what worked for me, hope it helps you!

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  • Ayelette

    Jennifer,

    That's a great tip about creating All Day events. These will block the Availability on your Calendar for that day.

     

    Marjie,

    Thank you for sharing that you were able to resolve your availability issue.

     

    Grace,

    I see that a Customer Success team member has responded to your help request on this issue, and has offered to schedule a video call to review your settings.

     

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  • Hannah Goldman

    Patients are reporting that my upcoming availability is not showing up on the portal calendar.

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  • Ayelette

    Hi Hannah,

    I see that my colleague Emily has followed up with you via email. Feel free to let us know if you have any additional questions.

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  • Luke Carter, Psyd

    I am having the same issue. I have several available appointments but it is not reflected on the client portal. I tried taking off the 10 minute break between appointments but that didn't help.  Your response is appreciated. I have several client trying to schedule but are unable to.

     

    Thank you

    -1
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  • Ayelette

    Hi Luke,

    I see that my colleague Amy has been working with you on your Availability settings. Feel free to let us know if you have any additional questions.

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  • Luke Carter, Psyd

    I do actually.  I would like to modify my schedule by giving myself a 10 minute break between sessions. The following below is the format I would my schedule to look like.  Can this be done?

    I'm thinking on Monday & Thursday it's
    9-10
    10:10 - 11:10
    11:20 - 12:20
    12:20 - 1:00 - lunch
    1:00 - 2:00
    2:10 - 3:10
    3:20 - 4:20
    4:30 - 5:30
    5:40 - 6:40
    6:50 -7:50

    Tuesdy & Wednesay it's the same. But, I stop at 6:40

     

    Thank you!!

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  • Ayelette

    Hi Luke,

    For the quickest reply from our Customer Success group, go ahead and reply to the email you have from our team.

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  • MaryRawson Foreman

    We are having the same problem with one of our clinicians. Please help ASAP as we have a client wanting to schedule.

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  • Ayelette

    Hi Mary,

    We'd be happy to help with this. Because this is specific to your account, I’ve created a help request on your behalf and emailed you for some additional information. Once we have that, one of our team members will look into this issue and follow up with you via email.

    For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

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  • Tom Kubasik

    Hi! One of my clinicians has random and inaccurate available times showing up in the client portal, while the actual available times don’t show at all. Clients can’t book! Can you help, please? 

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  • Ayelette

    Hi Tom,

    Because this is specific to your account, I’ve created a help request on your behalf so that a member of our Success team can investigate this for you further.

    For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you all for acting as resources for each other in the meantime. 

     

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  • Kyong Yim

    Hello,

    When I view the client portal calendar on my website the calendar does not show my upcoming availability. The message below pops up. Please help, as I am about to launch my practice. Thank you!

    "Sorry, there’s no availability for this service at the location you’ve selected."

     

     

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  • Ayelette

    Hi Kyong,

    Thank you for reaching out directly to our Customer Success team as this is specific to your settings. A member of the team will take a look at your account and follow up with you shortly.

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  • Laura Lemmey

    I'm having this same issue - when my clients go to book online appointments my availability isn't showing up.  Please help!

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  • Iesha Anderson

    Thanks so much Jennifer!  That was the issue.  All is well.

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  • Wendy Henner

    All my clients are contacting me, saying there are no appointments available... I checked it myself and signed myself up to check and it's true.. it is saying that I have no availability at all... please help. I know I have appointments available but no-one can make an appointment. 

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  • Jennifer Gildner

    I am having the same issue that Wendy mentioned. This no longer seems to be an individual account issue, but as much as it appears to be happening, seems that it must be a system issue. Is there an update or work around that has been developed?

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  • Jacklyn Michele Blake

    My account is showing availability on my portal located on my website that I do not have in Simple Practice.  Not sure what to do.

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  • Jacqueline D. Butler

    When I try to create an availability schedule, the times that I am not available appear with the times I say I am available. How do I correct this. 

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  • Cartelia Kennedy

    I am trying to schedule available time on Saturday but it will not show up for clients on my webpage where I have the widget embedded.  

     

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  • Kimberly S. Lee

    Available sessions are not appearing in my client portal. 

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