Telehealth

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Thetis Alcott

• October 19, 2018 00:30

 Can those who are experienced speak to the security and privacy of the telehealth feature?  I don't want the "product specialist" sales pitch.  Only legit users.  

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  Gillian

  • October 19, 2018 16:39

  Hi Thetis! I'll let others join the conversation, but wanted to let you know you can read about SimplePractice's security and privacy measures at simplepractice.com/security.

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  Jennifer Anderson

  • November 16, 2018 00:43

  I'm new to S.P. and one of the reasons why I chose S.P. was the telehealth ability. Where do I start to learn about it? Are the codes the same? 

  Thanks,

  Jennifer Anderson, MSW, LICSW

  Fargo, North Dakota

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  Gillian

  • November 16, 2018 16:07

  Hi Jennifer, welcome to SimplePractice! You can learn more about Telehealth in our Help Center - we have a lot of great resources for you to check out. I'd definitely recommend checking out our Getting Started with Telehealth webinar at simplepractice.com/classes, as well as our Ask A Biller episode on Telehealth here: https://www.youtube.com/watch?v=TWUP8mIx-_E

  You can also find a great FAQ about Telehealth from the SimplePractice team here: https://support.simplepractice.com/hc/en-us/articles/360002997731-Telehealth-FAQs 

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  Kathryn L. Streiff

  • January 30, 2019 22:11

  I have been trying to find information on what location(s) is/are acceptable for Telehealth. In other words, do I have to be in my office, or could I host a Telehealth session from my home (assuming, of course, that confidentiality is maintained either way)? It seems to me that Telehealth sessions from a location other than my office would be a nice option if I had a sick day or some other reason I could not make it to my regular office. I’m in Ohio. 

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  Gillian

  • January 30, 2019 23:50

  Hi Kathryn, the following organizations provide resources to help you learn more about your state’s specific policies and regulations:

  • The Center for Connected Health Policy's (CCHP)
  • American Telemedicine Association (ATA)’s State Policy Center
  • The National Telehealth Policy Center’s state map
  • State Medicaid Websites

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  Lawrence S. Schwartz

  • May 31, 2020 23:15

  I know it has been a while since anyone posted on this thread, but I just got a question from one of my telehealth clients about whether any of the video and audio content of a session is kept on a server after the session?

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  Ayelette

  • June 17, 2020 23:52

  Hi Lawrence,

  We do not record or store any video sessions. We designed our Telehealth solution to complement your workflow, not change it. Therefore, since most customers don’t record in-person sessions, there is no need to record video sessions.

  For easy reference, you can also find this information in our Telehealth FAQs guide in our Help Center here: Are video sessions recorded and/or stored?

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