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Calender isn't working

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32 comments

  • Gillian

    I'm happy to provide you some assistance here. In most cases, if you haven't cleared your browser cache in a while, it can cause different connective or display issues. A lot of times, clearing your browser cache will solve these problems. Here's a helpful walkthrough just in case: Clearing your browser cache.

    When clearing, select “all” and not just “for the last week”, as that might be far enough back to solve the problem. This often resolves issues like the one you're experiencing. Check out the guide and let me know if you run into trouble.

     

    If the issue persists or if you have any other questions, please let me know and I would be glad to work with you.

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  • Antonio Medina

    My calendar isn't working either. I added the HTML to my site and when I click to schedule, it says No appointments available. 

    This is getting frustrating, especially since there isn't a phone number I can call to get help.

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  • Gillian

    Hi Antonio, I'd be happy to assist - I'm going to have a member of our Customer Success team reach out to you privately to help, so keep an eye on your email. 

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  • Vanessa Gallagher

    My calendar (the one that my clients can see and choose appointments from) is not accurately reflecting my available appointments. I thought since I was a new user maybe I had done something wrong, so went in this weekend and redid ALL of my availability and cross referenced them with what my google calendar and SP clinician calendar showed, and I thought I had solved the issue. But this morning I can see that my clients aren't able to see what I actually have available. I've read through the articles but can't find the right help. Can someone please assist me with this? 

     

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  • Gillian

    Hi Vanessa, I'm going to have a member of our Customer Success team reach out to you privately to help. Please keep an eye on your email for some assistance from our team. 

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  • Melinda DeSeta

    When appointments are set in the calendar, they appear in the web version of the system, but the smartphone app will not show what appointments are made and my clinician and I are double booking sessions!

     

    Please help me figure out why I cannot get the smartphone app to accurately reflect when the room is booked. Thanks

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  • Gillian

    Melinda, are you regularly syncing your app? You can do this under the "..." menu > Sync.

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  • Reynelda Jones

    I'm having a similar issue. When I schedule my clients for video sessions it does not show on the calebdar via Simple Practice. However, it does show on my phone calendar. I've tried 2 computers and logged in via my cell phone and tge same issue is still there.

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  • Gillian

    Reynelda, is your calendar filter set to view All Locations? 

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  • Reynelda Jones

    Wherr is that option? I do not see it. I can only see where it says show week days and do not show sundays.

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  • Gillian

    Hi Reynelda, it's the drop-down menu next to the Availability button. 

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  • Reynelda Jones

    Thank you! That did work.

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  • Linda Carmouche

    Not having a live customer service rep is so frustrating when its costing me frustrated clients and loss of income. My clients still CANNOT see the available appointments online. I've spent too much time reading TONs of info and looking at videos and I NEED HELP!

     

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  • Gillian

    Linda, we'd be happy to help. I'll create a request for our team to assist on your behalf - we'll get back to you shortly. 

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  • Dr. Sam Sciarrillo

    Hi, I am having a similar problem to those above, and I did not receive a reply back to the ticket I submitted two days ago. I believe I accidentally hit enter on the form before completing my email address, and there is no way to go back and correct it. I even tried submitting a new help request but it's auto-remembered my (wrong!) email. I launched my website this week and it's very frustrating that the booking widget is showing no appointments even though I added my practice's availability. I need to get this straightened out right away! Is there no number to call??

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  • Gillian

    Hi there, it looks like Liz B responded to your Help request, and we're on the case. Please respond to your Help request with Liz if you have any further questions - we're here to help.

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  • Darrin Dennis

    My calendar believes the time is one hour later than it really is - I'm typing this up at approx. 4:41 pm Pacific time and my calendar believes it is 5:41 pm. Where do I go to correct this?

    Thank you!

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  • Gillian

    Hi Darrin, you can adjust the Time Zone of your calendar under My Account > Settings > Practice Details.

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  • Janna Donovan

    Hi, I am having a similar problem to those above. The client portal is NOT displaying my teleconference availability correctly. The portal IS displaying my availability correctly for in-office appointments.

    Please straighten this out right away. I depend on Simple Practice to be my scheduler.

    Janna Donovan

    workstress.guru@gmail.com

    502-689-7977

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  • Gillian

    Hi Janna, because this is specific to your account, a member of our Success team will reach out to you privately to assist. 

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  • Audrey Roach-Slivinski

    My clinicians are not able to get their availability to show on our request an appointment, this is hugely problematic. Please help us correct this as soon as possible!

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  • Gillian

    Hi Audrey, a member of our Success team will reach out to you to assist with this today. 

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  • Audrey Roach-Slivinski

    thanks

     

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  • Kristina Hamilton

    HI my 9 am availability isn't showing in my online booking widget. I have cleared my cache and checked the settings. But it is still not working can someone help me, please? 

     

    khamiltonlcsw@gmail.com

     

    Kristina 

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  • Gillian

    Hi Kristina, we'd be happy to help. A member of our Success team will reach out to you privately to assist. 

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  • stacie siwik

    I am having the same problem.  It's so frustrating. I have a 3 hour block of availability but it only posts 2 times for the client. I also have an evening hour available and that doesn't show up at all and what even more frustrating is in the client portal they can only check an afternoon box of 12-4. I have availability in the evening and there is no check box for that. I have cleared my browser cache like they recommended and nothing changed. I have spent half of today trying to figure it out.

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  • Gillian

    Hi Stacie, we'd be happy to help with this. A member of our Success team will reach out to you assist via email. 

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  • Grace Godino

    I AM HAVING THE SAME ISSUE SUDDENLY.  JUST RESET MY AVAILABILITY FOR NEXT WEEK AND CLIENTS CAN’T SEE IT. PLEASE HELP ASAP.

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  • Gillian

    Hi Grace, we're happy to help. A member of our Success team will reach out to you shortly to assist. 

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  • Grace Godino

    Fixed it. Thanks

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