Calender isn't working
Answered
I am so stuck. my calendar is at the bottom of the page, only 8 am - 10 am is showing. I changed my availability from 8 am to 5 pm. I submitted a ticket and still haven't heard. Help please!
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I'm happy to provide you some assistance here. In most cases, if you haven't cleared your browser cache in a while, it can cause different connective or display issues. A lot of times, clearing your browser cache will solve these problems. Here's a helpful walkthrough just in case: Clearing your browser cache.
When clearing, select “all” and not just “for the last week”, as that might be far enough back to solve the problem. This often resolves issues like the one you're experiencing. Check out the guide and let me know if you run into trouble.If the issue persists or if you have any other questions, please let me know and I would be glad to work with you.
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My calendar (the one that my clients can see and choose appointments from) is not accurately reflecting my available appointments. I thought since I was a new user maybe I had done something wrong, so went in this weekend and redid ALL of my availability and cross referenced them with what my google calendar and SP clinician calendar showed, and I thought I had solved the issue. But this morning I can see that my clients aren't able to see what I actually have available. I've read through the articles but can't find the right help. Can someone please assist me with this?
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When appointments are set in the calendar, they appear in the web version of the system, but the smartphone app will not show what appointments are made and my clinician and I are double booking sessions!
Please help me figure out why I cannot get the smartphone app to accurately reflect when the room is booked. Thanks
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Hi, I am having a similar problem to those above, and I did not receive a reply back to the ticket I submitted two days ago. I believe I accidentally hit enter on the form before completing my email address, and there is no way to go back and correct it. I even tried submitting a new help request but it's auto-remembered my (wrong!) email. I launched my website this week and it's very frustrating that the booking widget is showing no appointments even though I added my practice's availability. I need to get this straightened out right away! Is there no number to call??
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Hi, I am having a similar problem to those above. The client portal is NOT displaying my teleconference availability correctly. The portal IS displaying my availability correctly for in-office appointments.
Please straighten this out right away. I depend on Simple Practice to be my scheduler.
Janna Donovan
502-689-7977
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HI my 9 am availability isn't showing in my online booking widget. I have cleared my cache and checked the settings. But it is still not working can someone help me, please?
Kristina
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I am having the same problem. It's so frustrating. I have a 3 hour block of availability but it only posts 2 times for the client. I also have an evening hour available and that doesn't show up at all and what even more frustrating is in the client portal they can only check an afternoon box of 12-4. I have availability in the evening and there is no check box for that. I have cleared my browser cache like they recommended and nothing changed. I have spent half of today trying to figure it out.
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