ERA - Not linking

Answered

Follow

Matt Dach

• January 30, 2019 00:50

Hi -

ERA's that were previously linking payments for clients are now no longer linking,  I checked and it does still show enrolled.

Thank you!

0

• 

  Gillian

  • January 30, 2019 01:43

  Hi Matt, it sounds like this is more specific to your account, so I'm going to have a member of our Insurance Specialist team reach out to you to assist.

  0

  Comment actions Permalink
• 

  Rick Morris

  • April 17, 2020 19:17

  I'm having this problem - we are new and the first ERA to come thru was Blue Cross Florida and auto posted last week but not this week, I can see payments and claims on Availity - any ideas?

   

  0

  Comment actions Permalink
• 

  Gillian

  • May 01, 2020 00:18

  Happy to help, Rick. BCBS is having some delays in sending ERAs due to the pandemic. If you still haven't received the ERA, please reach out through the ? bubble so the Success team can investigate. 

  0

  Comment actions Permalink
• 

  Alexsandra Walker

  • October 10, 2020 03:15

  I am having this issue as well with BCBS. Are most people still seeing delays in receiving their ERAs from BCBS? If not, I need assistance with my account. I used to receive ERAs with now issues. Cigna still works fine, BCBs does not for some reason....again, this used to work earlier this year. Maybe it's the pandemic, maybe there are technical issues. Any help would be greatly appreciated. 

  0

  Comment actions Permalink
• 

  Ruth

  • October 12, 2020 16:37

  Hi Alexsandra, as Gillian mentioned, the best way to figure out why you're not getting your ERAs through SimplePractice is by reaching out to our Insurance Team. To do so, you can click the ? icon to the bottom right of your account > Get Help. You can also click here to submit an email Help Request!

  0

  Comment actions Permalink

Please sign in to leave a comment.