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Talking To Customer Support Directly




  • Gillian

    Hi Jason! While we are always evaluating how to best support our customers, I want to make sure you're aware that we do currently offer a few ways for you to connect with a live SimplePractice Customer Success team member. Currently, in addition to email support we offer: 

    • Recurring online classes every day throughout the week
    • Multiple scheduled Question & Answer sessions each week with a live support team member
    • Live Chat Monday through Thursday 7am to 1pm, and Friday 7am to 11am Pacific Time
    • One-on-one video calls that you schedule during a time convenient for you
    • Phone support by reservation

    To sign up for one of our daily Online Classes or Open Q&A sessions, click here.

    When we get emails that could be more quickly solved "in person", we do offer live video calls regularly. We really like this solution because video calls allow you and us to see what's in the account at the same time, live chat through the issue, and often we can work through things on average in about 15-30 minutes depending on the complexity of the issue. This takes a lot of guessing and potential miscommunication out of the equation when working to dig into an issue. You can always work with a specialist to determine if a screen share is a good step towards dealing with an issue.

    If you give me some details about where you're having trouble, I'd be more than happy to point you in the right direction. Whether that's a Help Center guide, a live class, or a one-on-one video call - we're here to help.

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  • Gillian

    Hi Tina, I'll have a member of the SimplePractice Customer Success team reach out to you today to get a call set up. 

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  • Rachel Rousseau


    Can someone please call me, too? 

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  • Gillian

    Hi Rachel, we'd be happy to help. I'll go ahead and create a request for our team on your behalf.


    All, you can always reach out to our team via email through the red Help bubble in your account. This inbox is always monitored during our Customer Success team's available hours, whereas our response time may be a bit slower if you post in the Community Forum. The best and quickest way to reach our team is via the red Help bubble in your account. Just a tip for the future :) 

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  • Kitty McCormick

    Can someone please help me


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  • Gillian

    Hi Kitty, it looks like you reached out directly as well - we'll get back to you as soon as possible.

    John, I'll go ahead and create a request for our team on your behalf. 


    In the future, the quickest way to get help from our team is through the red Help bubble in your account. 

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