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Rejected claim with # in prefix

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3 comments

  • Official comment
    Dustin

    Hi Allison,

    I understand that you received the following scrub error message when submitting a claim to BCBS for a client who was given a new member ID number for 2019: "Subscriber id number must begin with three alphabetic characters followed by alphanumeric characters or character R followed by eight numeric characters. No spaces and special characters are allowed" 

    This was an issue that our clearinghouse's engineering team had been working on addressing. Today, they let me know that they released an update to their system that will allow you to submit claims with the new prefix without receiving that scrub error anymore. Please try submitting these claims again with the new prefix and let me know if you still receive this scrub error. Thank you.

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  • Barbara W. Pherribo

    I have a client whose husband is primarily insured for BCBS plan. I have been filing claims for many months through Simple Practice with no problem until two weeks ago. The clearinghouse continues to reject claims for last two therapy sessions, stating insured's DOB is incorrect. His DOB is correct and it's the same DOB that I had on all the other claims that have been processed for the last four months. Can you please help?

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  • Daphne Kalaidjian

    I have been having the same issue with Neighborhood Health Plan of RI. I was told to wait while the clearinghouse addresses the problem, I am worried about waiting too long, b/c soon the insurance company will reject the claim due to a late filing. Any suggestions?

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