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ENROLLMENT QUESTIONS

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6 comments

  • Official comment
    Brian

    Hi Francine,

    I was unable to find an existing email help request from your account in our system. Were you using the red help button at the bottom left corner of SimplePractice, or were you contacting us through other means?

    I've created a support request on your behalf. One of our specialists will be in touch shortly.

    You can learn more about submitting help requests here: Logging in to SimplePractice and submitting help requests

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  • Positive Health and Wellness

    Do you have a customer service phone number?

     

    -2
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  • Positive Health and Wellness

    Im requesting a one on one demo please.

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  • Ruth

    Hi There,

    I'd suggest you sign up for our live demo class here:

    Due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group. These unprecedented times are also affecting our ability to offer as many calls as we would like.

    We currently offer many other ways for you to connect with a live SimplePractice Customer Success team member. In addition to email support, we offer:

    If you have specific questions now, I'd be more than happy to point you in the right direction.

     

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  • Loria Lofton

    It is chat hours but chat is not showing available?  is there a phone number to call and if not why would a company as large as Simple Practice not have phone support for its paying professionals?

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  • Ayelette

    Hi Loria,

    While we're always evaluating how to best support our customers, I want to make sure you're aware that we do currently offer a few ways for you to connect with a live SimplePractice Customer Success team member. Currently, in addition to email support we offer:

    • Live Chat Monday through Friday, 7:00am - 6:00pm Pacific Time, with a couple of exceptions (learn more here)
    • Recurring online classes every day throughout the week
    • Multiple scheduled Question & Answer sessions each week with a live support team member
    • Phone support by reservation

    To sign up for one of our daily Online Classes or Open Q&A sessions, click here.

    When we get emails that could be more quickly solved "in person," we do offer live video calls regularly. We really like this solution because video calls allow you and us to see what's in the account at the same time, live chat through the question, and often we can work through things on average in about 15-30 minutes depending on the complexity of the question. This takes a lot of guessing and potential miscommunication out of the equation. SimplePractice customers can always work with a specialist to determine if a video call is a good step towards answering a question.

    If you have any specific questions about your account, the quickest way to get support is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

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