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Simple Practice on iPad

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30 comments

  • Gillian

    JoAnn, we actually recommend using the full web version of SimplePractice on your tablet, instead of our mobile app (which is optimized for a phone). Here's a guide from our Help Center: https://support.simplepractice.com/hc/en-us/articles/207927153-Using-SimplePractice-on-a-Tablet

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  • Jamie K. Beck

    I had the same problems mentioned above today; the screen was sideways for me (not my patient). I had sessions earlier in the week where this was not a problem. I went in through the browser, not the app, so I can’t figure out what’s wrong.

     

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  • Gillian

    Hi Jamie, for the best experience with Telehealth by SimplePractice on your tablet, we recommend downloading the Telehealth by SimplePractice app. 

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  • Jamie K. Beck

    Hi Gillian,

    Thanks so much for the quick response! Especially now.  

    I do have the Telehealth app. It looks like a phone app and it doesn’t turn into landscape so that’s why I went back in through the browser.

    Is there a separate ipad app for Telehealth that will allow for a horizontal screen?  The issue is that I cannot have my screen vertical and use my keyboard.

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  • Gillian

    Hi Jamie, happy to help. There isn't a separate app for Telehealth on an iPad at the moment. I'm working with our team to learn more about our landscape support on iPad using the Telehealth by SimplePractice app, and will provide an update to you as soon as I learn more. 

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  • Britta Svihel

    On this topic, my IPAD was switching to landscape until today. Today, will not. Was there an update to the program or something?

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  • Gillian

    Hi Britta and Jamie, quick update here. We've identified an issue affecting some customers using our Telehealth app on iPad where the app is not switching to landscape mode as expected. Our team is working on resolving this now, and I'll post an update in this thread when we've released a fix.

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  • Nick McCollum

    I am experiencing the same issue as mentioned above with the Telehealth App on iPad not switching to Landscape on iPad.  It just started for me yesterday, and was working fine until then.  A resolution to this problem would be greatly appreciated.  

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  • Gillian

    Hi all, our engineering team released an update for our Telehealth by SimplePractice iOS app today that should resolve the landscape orientation issue some of our customers were experiencing. Please check the App Store and download the latest version of the Telehealth by SimplePractice app. If this issue persists after updating your app, or if you have questions about SimplePractice we can help with, please let us know.

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  • Carol Lee MEd., LPC, NCC

    I am glad to know the problem is being worked on.  Two days ago it worked fine, yesterday it was sideways and still is today.

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  • Carol Lee MEd., LPC, NCC

    Ok, so I deleted the app and then downloaded it again and it seems to be correct now.  Thank you was getting tired of trying to pretend I was looking at clients the right way.

    Carol Lee

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  • Jamie K. Beck

    I just want to ask the team and this group: does the app start off in portrait mode and then switch to landscape mode on the call? That’s what mine did before and I just downloaded the new app and it’s sideways. Don’t start my call until 1pm so not sure how it will be.

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  • Gillian

    Hi Jamie, the updated version of the Telehealth by SimplePractice app will allow rotation in landscape mode after you join a call. 

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  • Rachelle Cornelius

    I am having the same problem.  It only started occurring AFTER I downloaded the new Telehealth app.

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  • Gillian

    Hi all, the issue with screen orientation on iPad has been resolved in our most recent release of the Telehealth by SimplePractice app - you can visit the App Store to download the update.

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  • Sarah Badley

    Hi Gillian, 

    Is it likely that the simple practice app would get updated so that it could switch from portrait to landscape mode? I know there’s the option to log onto simple practice from the web, but I would love to use the simple practice app on my iPad rather than having to log onto the website through a browser. 

     

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  • Gillian

    Hi Sarah, thanks for your feedback. The SimplePractice app (the main app, not Telehealth by SimplePractice) is designed to work best on a phone, and we aren't currently planning to allow landscape mode for the SimplePractice app for this reason. The best way to access SimplePractice on your iPad is using the full web version of SimplePractice via your iPad's internet browser. 

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  • Rachel M. Berg

    Hello,

     

    I use simple practice for telehealth on my phone. I set up a a tripod and put my phone on it and do my sessions this way. I’d like to be able to screen share so I can show my clients some resources while in session. How can I do this? I know it’s possible because one of my clients showed me who is only 9 years old! But he did this from a laptop. 

     

    Thank you for your help!

    Rachel

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  • Gillian

    Hi Rachel, I'd be happy to help. SimplePractice's Telehealth app for mobile devices doesn't currently support screen sharing, so you'll need to use a computer and the web version of SimplePractice to share your screen with clients. We're actively working on integrating screen sharing with our apps for mobile.

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  • Danielle H. Friedman, LCSW

    Hi Gillian - I'm very happy to hear that screen sharing via the telehealth app for phones and tablets is being investigated. Is there any discussion about a integrating a whiteboard for telehealth?

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  • Gillian

    Hi Danielle, we are considering this as a potential future enhancement. You can vote for the idea at simplepractice.uservoice.com! - Gillian

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  • Tarra Farnham

    Hi Gillian,

    If I'm using a laptop during telehealth but my client is using a phone, am I able to screen share still?

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  • Gillian

    Hi Tarra, yes, you can share your screen from the full web version of SimplePractice on your laptop. You cannot currently share your screen when using a mobile device like a tablet or smartphone.

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  • Alice Ellerbeck

    Hi Gillian,

    I've had some issues yesterday and today with telehealth.  During one session today, my face was appearing on my client's screen twice, and there was an echo.  During other sessions, the faces were pixalated.  What is going on?

     

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  • Alice Ellerbeck

    Hi Gillian,

    Also, with my iPad, I can't get a landscape view, even though I've downloaded the latest version of the Telehealth by Simplepractice app.

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  • Ruth

    Hi Alice - I've gone ahead and created a help request on your behalf so that a member of our team can further investigate your Telehealth functionality for you. They'll be reaching out to you directly over email.

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  • Margaret M. Kues

    Does Simple Practice have a virtual white board that can be shared during a telehealth session?

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  • Ayelette

    Hi Margaret,

    Our Telehealth feature does not currently include a white board.

    If you have a moment, I encourage you to add this idea to our Ideas and Suggestions board. Posting on this board means that members of our Product Team, as well as all members of our Community, have transparent access to review your suggestion. This board is one of our most important resources for understanding which features will have the most value for our community.

    If you're curious, here's more information about how a customer idea can become a SimplePractice feature: Customer feedback: How a customer idea can become a feature in SimplePractice.

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  • Bob Deutsch PhD

    Hello all,

    I am seriously thinking about using an iPad Pro with generation 2 pencil with Simple Practice. It is surely possible that I missed the information in the Archives, so I'd like to raise a couple of questions. I haven't purchased the iPad yet, so I have no experience using one.

    With an Apple pen w/iPad Pro, when SP is open can I write directly into the patient's record to complete the Note section? 

    If so, will it show up as typed or written? There are times when I want to create 'pictures' or multigenerational content notes. I can squeeze an awful lot into these documents. Can I write a genogram into an App, then copy/paste into a Psychotherapy Note?

    I would like to avoid the step/time it takes to write or create a diagram on paper, then place it into the Notes. 

    I am fine with jotting down a quick note or creating a diagram that I will also whare with the patient, however won't sit and type during a session.

    I would greatly appreciate any of your positive/negative experiences using an iPad Pro with pencil and/or the magic keyboard. 

    I am most interested in finding out how using the iPad Pro increases your efficiency. I am wanting to maintain the same level of documentation, while saving time.

    I also came across a few Apps mentioned in posts to help with the iPad. What Apps do you find most helpful regarding your practice management?

    Many thanks!!

    Bob

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  • Deah Partak

    How do you turn off the self view when doing telehealth from an IPad?  I see the instructions for using a computer but have not found when using the telehealth app on iPad.  

     

    Thanks in advance for help 

    -1
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