Skip to main content

Is it possible to set up a two way sync between Simple Practice and the Apple ICal?

Answered

Comments

10 comments

  • Gillian

    Hi Lisa! One-way sync is available for SimplePractice and iCal, but two-way sync is not currently available.

    Comment actions Permalink
  • Kenneth Levine

    This would be a SUPER HELPFUL feature!

    Comment actions Permalink
  • Alicia Sweezy

    I agree!  It leads to double booking when iCal events cannot be synced over to SimplePractice!! 

    Comment actions Permalink
  • Jenny Evans

    Yes, please add. One way is kind of nice but not super helpful - you still have toggle between an outside calendar when scheduling.

    Comment actions Permalink
  • Carey Gauzens

    Is there a reason why this was asked for more than a year ago, and it still has not been implemented?  I agree that it is problematic for me as well to not have two way sync.  I do not understand why two way sync can be done via Google but not iCal.  Thanks so much!

    Comment actions Permalink
  • Gillian

    Hi Carey, I'd be happy to help with your question. Because of the way iCal's software architecture is deployed, 2-way sync with SimplePractice and iCal is not currently physically possible. 

    -1
    Comment actions Permalink
  • Arathi Shekhat

    Checking in again since last question about it was 2 years ago.  Is 2 way for ical still impossible?

    Comment actions Permalink
  • Carey Gauzens

    I know it is tough to work with Apple’s OS for many developers, but I agree with others that this is a request long, long overdue. When I asked 2 years ago, it had been asked a year prior & the answer was not, “We are working on it,” or, “We’ll get in touch with Apple about it.” It was simply, “It can’t be done.” Now it is 3+ years after the initial request. If the answer is still, “It’s physically impossible,” I think it may be time for therapists using Apple products to migrate to a different EHR.

    I work in a large group practice, and I cannot tell you how many of our SP questions have been answered, “Oh we can’t do that,” rather than, “Yes, we will get on that and get back to you ASAP.” At some point, some of these questions about capabilities that therapists need has to be, “Yes, we will have that added by x date,” not, “It is physically impossible to do that.” It is clearly not physically impossible for other calendar software to sync to iCal, so it is possible to do. The question seems to be: “What needs to change in the SP software to make it possible for SP’s calendar to sync with Apple calendars?”

    “We just can’t,” was a reasonable response three years ago. Three years later to not be able to sync with one of the two major OS’s therapists use starts to look a bit like, “We just can’t be bothered to serve 40% of you effectively. Use the calendar we designed for.” Cannot speak for others, but I know for our practice that is not an acceptable alternative.

    Comment actions Permalink
  • Jenny Evans

    It's actually 60% of US users who are iOS so two-way sync is *only* available for 40% of users.

    My SP cost has more than doubled in the past two years but there are free apps in the Apple app store that sync with iCal so if they can do it, you would think the Simple Practice could manage it...

    EDIT: If you want to see them address this, vote for the request in the features section: https://feedback.simplepractice.com/forums/940495-scheduling-and-reminders/suggestions/45544774-two-way-sync-for-ios-apple-ical-calendar

    Comment actions Permalink
  • Carey Gauzens

    I was one of the early post-ers on this issue, TWO YEARS ago, and it boggles the mind that SP has not addressed this.

    In spite of it being useful EHR software, if my group practice were not the ones choosing, I would have dropped SP as soon as they went six months without addressing such a basic issue.

    Sadly, that has been our practice’s experience of SP throughout our time with them, and we were very early in when it was still a very small platform. We were told from the beginning when signing up, “Oh, if you have forms that need to be adapted for our format, of other issues with personalizing the platform to your practice, we can help with that/take care of that.”

    I don’t know how many times we asked them with help to do exactly that over the first year or two, but quite literally, I do not recall them ever adjusting to us, or “fixing” anything for our group practice of 15 users. We simply got told why they couldn’t do it.

    I like SP fine, but their repeated answers about why they “could not do” basic things clinicians needed over the space of a several years gives me very little faith they actually intend to accommodate clinicians, and more the sense that our job is to accommodate them. Two years later still being “unable” to two way sync with iCal? They have plenty of users at this point and are (I imagine) making plenty of profit, yet still they’ve been “unable?” That does not sound as much like inability as it does a simple “cannot be bothered to address our users’ needs unless it’s better for us,” approach to customer service, unfortunately.

    Comment actions Permalink

Please sign in to leave a comment.