Enrollment
Answered

Enrollment
Answered

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Sylvia Johnson
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Does anyone know whether to use SFTP or HTTPS for the retrieval method during enrollment? Or how to know which one you are able to access? Does simple practice go through one or the other?

 

Thank you!

3 comments

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    Philip

    Hi Sylvia,

    I took a look a reviewed all of the enrollments you have submitted within SimplePractice and can confirm you are on the right track to filing claims and receiving ERAs.  Please refer to the email I just sent as it includes further instructions to a few enrollments that require additional attention with required documents.  I can confirm that our clearinghouse uses SFTP as the retrieval method if the payer requires you to fill out that section to enrollment for payment reports. 

    Please let me know if you run into any difficulties and I will investigate further.

    Hi Sylvia,

    I took a look a reviewed all of the enrollments you have submitted within SimplePractice and can confirm you are on the right track to filing claims and receiving ERAs.  Please refer to the email I just sent as it includes further instructions to a few enrollments that require additional attention with required documents.  I can confirm that our clearinghouse uses SFTP as the retrieval method if the payer requires you to fill out that section to enrollment for payment reports. 

    Please let me know if you run into any difficulties and I will investigate further.

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    Jennifer W. Whitlock

    I have submitted my enrollment to Horizon three times. I still have that message above the calendar that I need to submit.

    What did I do wrong? What do I need to do?

    I'm having somebody sign up for Aetna for me, and I still have the message for her. What does she have yet to do?

    I have submitted my enrollment to Horizon three times. I still have that message above the calendar that I need to submit.

    What did I do wrong? What do I need to do?

    I'm having somebody sign up for Aetna for me, and I still have the message for her. What does she have yet to do?

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    Gillian

    Hi Jennifer, because this is specific to your account and your enrollments, a member of the Success team will reach out to you privately to assist. 

    Hi Jennifer, because this is specific to your account and your enrollments, a member of the Success team will reach out to you privately to assist.