Enrollment

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Sylvia Johnson

• March 19, 2019 23:37

Does anyone know whether to use SFTP or HTTPS for the retrieval method during enrollment? Or how to know which one you are able to access? Does simple practice go through one or the other?

 

Thank you!

1

• Official comment

  

  Philip

  • March 21, 2019 21:41

  Hi Sylvia,

  I took a look a reviewed all of the enrollments you have submitted within SimplePractice and can confirm you are on the right track to filing claims and receiving ERAs.  Please refer to the email I just sent as it includes further instructions to a few enrollments that require additional attention with required documents.  I can confirm that our clearinghouse uses SFTP as the retrieval method if the payer requires you to fill out that section to enrollment for payment reports. 
  
  Please let me know if you run into any difficulties and I will investigate further.

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  Jennifer Whitlock

  • April 14, 2020 17:49

  I have submitted my enrollment to Horizon three times. I still have that message above the calendar that I need to submit.

  What did I do wrong? What do I need to do?

  I'm having somebody sign up for Aetna for me, and I still have the message for her. What does she have yet to do?

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  Gillian

  • April 15, 2020 18:52

  Hi Jennifer, because this is specific to your account and your enrollments, a member of the Success team will reach out to you privately to assist. 

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  Jon Boschen

  • December 30, 2020 16:50

  I am having issues with Horizon and BCBSIL both saying that I haven't submitted my Enrollment which I have done multiple times.  Horizon wants me use Navinet instead.  I don't want to incur the additional costs can someone please help me.  

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  Ruth

  • January 05, 2021 04:27

  Hi Jon, I've created a Help Request on your behalf so a member of our Insurance Team can look into your enrollment. They'll be in touch soon!

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