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Hi,

I just finished my complimentary consultation and it was recommended that I write in on a few questions I had that were unable to be answered on the call.

1. I do a lot of my business with online groups with multiple people calling in at one time. Can I use your telehealth platform for mulitple people to call in at one time to a meeting?
If so is there a limit to the number?

2. I do several group type services where I need multiple people to be able to book themselves through online booking into 1 time slot. Does your system have this capability?

3. Can I turn off the online booking function that sends me a request to accept when a client books online? Is this only for new client appointments or for all appointments?

It was recommended that a groups specialist or a product specialist help me with these questions.

Thank you,

2 comments

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    Melinda

    Hi Alice,

    I'd be happy to answer your questions this afternoon. I'm going to answer them in order below so it's a bit easier to read. 

    1. I do a lot of my business with online groups with multiple people calling in at one time. Can I use your telehealth platform for mulitple people to call in at one time to a meeting?

    SimplePractice does not currently have this integrated option right now.

    We have been told by some of our customers that they have been holding group Telehealth sessions, but it does take a couple of manual steps to accomplish this. Because only one of the two individuals in a couple would be scheduled for the video session, receive the email with the session link, and receive the reminder for the appointment, the Telehealth session link would need to be shared manually with the second individual to participate. If you would like to try out Telehealth group sessions in this "manual" way, please be advised that this will only work on our web application and not work through mobile. 

    2. I do several group type services where I need multiple people to be able to book themselves through online booking into 1 time slot. Does your system have this capability?

    Currently, we do not have a way to book group sessions in the Client Portal, however, you do have other ways to book a group session in your SimplePractice account.

    What I suggest to do is enter all of the clients separate, and after you add each client you can easily schedule whichever clients you need in that group session for the same time and date.  I have some super helpful articles that can guide you through how to create these sessions below:

    3. Can I turn off the online booking function that sends me a request to accept when a client books online? Is this only for new client appointments or for all appointments?

    Our system does not have a way to auto-accept appointments and send an attached welcome email. We do this for all appointments because we want to reduce the amount of accidental-bookings and a clinician taking an appointment when they may not be available. 

     

    Please let me know if I can answer any other questions for you.

    Hi Alice,

    I'd be happy to answer your questions this afternoon. I'm going to answer them in order below so it's a bit easier to read. 

    1. I do a lot of my business with online groups with multiple people calling in at one time. Can I use your telehealth platform for mulitple people to call in at one time to a meeting?

    SimplePractice does not currently have this integrated option right now.

    We have been told by some of our customers that they have been holding group Telehealth sessions, but it does take a couple of manual steps to accomplish this. Because only one of the two individuals in a couple would be scheduled for the video session, receive the email with the session link, and receive the reminder for the appointment, the Telehealth session link would need to be shared manually with the second individual to participate. If you would like to try out Telehealth group sessions in this "manual" way, please be advised that this will only work on our web application and not work through mobile. 

    2. I do several group type services where I need multiple people to be able to book themselves through online booking into 1 time slot. Does your system have this capability?

    Currently, we do not have a way to book group sessions in the Client Portal, however, you do have other ways to book a group session in your SimplePractice account.

    What I suggest to do is enter all of the clients separate, and after you add each client you can easily schedule whichever clients you need in that group session for the same time and date.  I have some super helpful articles that can guide you through how to create these sessions below:

    3. Can I turn off the online booking function that sends me a request to accept when a client books online? Is this only for new client appointments or for all appointments?

    Our system does not have a way to auto-accept appointments and send an attached welcome email. We do this for all appointments because we want to reduce the amount of accidental-bookings and a clinician taking an appointment when they may not be available. 

     

    Please let me know if I can answer any other questions for you.

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    Cassidy Boles

    So, simple practice sent an email to a client this morning reminding them of there appointment time and date. The appointment time and date was wrong. She was not even schedule in simple practice for an appointment. How do we resolve this problem from happening? 

    So, simple practice sent an email to a client this morning reminding them of there appointment time and date. The appointment time and date was wrong. She was not even schedule in simple practice for an appointment. How do we resolve this problem from happening?