Re-sending credit card form
Answered

I am seeing a couple.  I did the wife’s intake first, and they submitted the husband’s  credit card info.  I did the husband’s later, and he forgot to complete the form (probably thinking because it was on file for his wife, he didn’t need to).  Now I’m stuck because I can’t copy the information from the wife’s chart (tried that), and I can’t invoice her for his session.  I would like to re-send the form as I already informed him of the problem and he promised to look for it and complete it.  How do I do this?

9 comments

  • 0
    Comment actions Permalink
    Avatar
    Gillian

    Hi Maria, to re-send the form, click the Share button on the client's chart. If the form has already been sent, your client can find it in their Client Portal under "Documents." 

    Edited by Gillian

    Hi Maria, to re-send the form, click the Share button on the client's chart. If the form has already been sent, your client can find it in their Client Portal under "Documents." 

  • 0
    Comment actions Permalink
    Avatar
    Lis Collins, RN, MS, PMHNP-BC

    What if they need to change the card information?

    What if they need to change the card information?

  • 0
    Comment actions Permalink
    Avatar
    Gillian

    Hi Lis, when you resend the Credit Card form, the client will be able to add another card to their chart for you to use for Online Payments. You can update the default card on file used under Edit Details > Billing and Insurance on the client's chart. 

    Hi Lis, when you resend the Credit Card form, the client will be able to add another card to their chart for you to use for Online Payments. You can update the default card on file used under Edit Details > Billing and Insurance on the client's chart. 

  • 0
    Comment actions Permalink
    Avatar
    Meredith DuBose

    Hi, my client is trying to change her credit card and it is not letting her add a new card. She put a personal card in and wants to change it to an HSA card. She says the screen is grayed out and won't allow her to put in a new one. I deleted her old card but the problem persists. Is there a fix I'm missing for this?

    Hi, my client is trying to change her credit card and it is not letting her add a new card. She put a personal card in and wants to change it to an HSA card. She says the screen is grayed out and won't allow her to put in a new one. I deleted her old card but the problem persists. Is there a fix I'm missing for this?

  • 1
    Comment actions Permalink
    Avatar
    Gillian

    Hi Meredith, I'd be happy to help. All you need to do is click Share on the client's chart and resend the Credit Card Form to them. Then, the client will be able to update their card information in the Client Portal. 

    Hi Meredith, I'd be happy to help. All you need to do is click Share on the client's chart and resend the Credit Card Form to them. Then, the client will be able to update their card information in the Client Portal. 

  • 0
    Comment actions Permalink
    Avatar
    Susanne Sacco

    I'm having this problem but when I click share I cannot check the credit card form to send because it is already checked and is therefore not selectable.

    I'm having this problem but when I click share I cannot check the credit card form to send because it is already checked and is therefore not selectable.

  • 0
    Comment actions Permalink
    Avatar
    Gillian

    Hi Susanne, I'd be happy to help. If you've sent the form already, it's still in the client's Portal under the Documents section. You can simply direct that client to complete the form - you don't need to resend it. 

    Hi Susanne, I'd be happy to help. If you've sent the form already, it's still in the client's Portal under the Documents section. You can simply direct that client to complete the form - you don't need to resend it. 

  • 0
    Comment actions Permalink
    Avatar
    Gabrielle B. Samuels

    On the same thread.  I have resent link to new credit card form.  How do I resend link to client portal ?

    On the same thread.  I have resent link to new credit card form.  How do I resend link to client portal ?

  • 2
    Comment actions Permalink
    Avatar
    Lyle Labardee, MS, LPC

    Dear Simple Practice - Dev Team:  Please simply make it possible for us to easily re-send forms to clinets that were already sent once.  The appearance of a checked item and the message "already sent" coupled with no clear method for re-sending is an obnoxious blocker to completing an otherwise "simple" task.  This is a pesky issue in an otherwise fantastic EHR app. 

     

    Dear Simple Practice - Dev Team:  Please simply make it possible for us to easily re-send forms to clinets that were already sent once.  The appearance of a checked item and the message "already sent" coupled with no clear method for re-sending is an obnoxious blocker to completing an otherwise "simple" task.  This is a pesky issue in an otherwise fantastic EHR app.