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Video Counseling Question

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Julie Spears, LCSW

I started using the video option through simple practice and love it! I have 2 clients scheduled tomorrow with it and wanted to verify their insurance covered telehealth. When I called Cigna and BCBS they both said yes they cover it but both said I had to use a certain video vendor. Not that you can quote benefits but is this common? I feel like simple practice would be aware of this challenge with billing insurances. I also wonder if they are looking up telehealth for doctors. I'm hoping to hear I don't have to pay for 3 different applications for 3 different clients. :(

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4 comments

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  • Gillian

    Hi Julie, what state are you in? 

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  • Kathryn Jackson, MN, CNM, ARNP

    Cigna uses AmWell as its video platform. I know because I just spent a frustrating day trying to get signed up with their platform (seems like once you are, you can use it for any patient, but I[m not altogether sure about that).

    Anyway, even though Cigna contracts with non-physician providers, AmWell doesn't in some states. I thought I'd get by on their private practice platform, but think I'll end up being told after they've vetted me that (even though I pay my own malpractice--an AmWell requirement), that they're not taking any non-physician providers at this time. I keep running into a splash page that says that.

    Very frustrating trying to find a HIPPA compliant Telehealth platform that will take me, with my > 30 years experience as a women's health specialist and midwife. I don't mind paying a small monthly fee like Simple practice has, but what with my EHR and the percentage taken by banks for use of any HSA/debit/credit card, I'm just giving away the income I work so hard for.

    OK, that's me.

    Thanks for letting me rant.

     

    Kay

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  • Shelly Allen

    Hello,

     

    My question is dealing with telehealth.  When I attempted to show a video, the client could not hear the video.  How do I fix this problem.  Thank you! 

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  • Ruth

    Hi Shelly, currently there's no way to share audio with your clients when you share your screen on a Telehealth call. You can vote and comment on this feature request if you'd like us to consider adding it in the future: https://simplepractice.uservoice.com/forums/918553-simplepractice-feedback/suggestions/40003792-share-sound-in-telehealth-screen-sharing

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