google calendar sync not working
Answered

My 2 way sync has been working fine for months, now all of the sudden it's not. I've unsubscribed and reconnected my SP calendar to my google account and cleared my cache and still no syncing. Also, I have tried to change the clients name on the display to {first name, last initial}, but it still shows as initials only on the SP calendar. Any ideas?

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    Melinda

    Hey there, Laurie.

    I understand that you're having trouble with your 2-way Google Calendar sync. I'm happy to help you troubleshoot this. 

    Can you please let me know if you are still seeing your SimplePractice appointments in your Google Calendar? Also, did you make sure to select your SimplePractice Calendar in your list of "My Calendars" when you added new appointments to Google Calendar? 



    Did you also make sure that the new appointments you were creating through Google Calendar were being assigned to your SimplePractice Calendar specifically? 



    Also, please keep in mind that sometimes calendars like Google, are slow to update subscriptions. Google can take a few hours to recognize updates that you make to your SP calendar, and sometimes longer. Please connect your SimplePractice Calendar to Google again and allow for some extra time for the appointments to begin syncing. You can learn more here: Calendar sync problems

    Hey there, Laurie.

    I understand that you're having trouble with your 2-way Google Calendar sync. I'm happy to help you troubleshoot this. 

    Can you please let me know if you are still seeing your SimplePractice appointments in your Google Calendar? Also, did you make sure to select your SimplePractice Calendar in your list of "My Calendars" when you added new appointments to Google Calendar? 



    Did you also make sure that the new appointments you were creating through Google Calendar were being assigned to your SimplePractice Calendar specifically? 



    Also, please keep in mind that sometimes calendars like Google, are slow to update subscriptions. Google can take a few hours to recognize updates that you make to your SP calendar, and sometimes longer. Please connect your SimplePractice Calendar to Google again and allow for some extra time for the appointments to begin syncing. You can learn more here: Calendar sync problems