stripe payments
Answered
Hi Simple Practice Community,
I set up the stripe payment process through simple practice. Do I need to set up a separate stripe account on stripe.com?
I did a test using my own credit card, and it looks like my credit card was charged, but I have not received the payment in my bank account. I read that it takes up to 7 business days, but I'm concerned that I have to set something else up for this to be deposited into my bank account.
Thanks!
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Hi Karolina,
I set up the stripe payment process through simple practice. Do I need to set up a separate stripe account on stripe.com?
No, you do not. That's the beautiful thing about SimplePractice's Stripe integration for Online Payments!
How much time has elapsed between running the payment and seeing the deposit? It should take approximately 2 business days, sometimes a little longer for your first payout.
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Hi, Lisa. My name is Michael and I'm in our Online Payments Group here at SimplePractice. I'd be glad to assist you with this.
You can change the bank account associated with your Stripe payouts any time you wish by going to the Online Payments portion of your account, and clicking here:
https://secure.simplepractice.com/practice_settings/online_payments/edit
Once this change is made and saved, any payments you run afterwards will be routed to this account.
If you run into any issues, please let us know, and also make sure to take a moment to look over our Help Center guide Online Payments FAQs.
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I have not had problems during this free trial, except that it does take longer for payments to be submitted to my bank as my previous platform. That was until last week, I have not received my payments from 3/19 for five clients. Instead I received some payments for clients I saw this week. I am not sure what to do as I don't want a client to have a big hit or something as these are paid----what is wrong?
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Hi, I opened a free trail account early last week and started processing payments last Tuesday. I have not recieved payout, there is no payout information on the payout report and the amount is also weird and doesnt make sense even if I take into account the processing fees. Maybe I am doing something wrong?
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Hello, I have searched your training info and still am not clear about how to set up a Stripe account. My client shows he has a "credit" on his end. I show that he "paid" but I do not have any money in the bank account. Please contact me and walk me through this as it is important. Thanks.
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I have been using simple practice for years, and on Tuesday all my credit card charges were reviewed at the end of the day and matched what I billed. On Wednesday it showed all my charges for Wednesday and Tuesday. I did not receive my deposit today for Tuesday transactions. Can someone in online payments please take a look at this.
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Can someone please contact me regarding setting up stripe, I entered my bank information 6 days ago and have still not received instructions to set up. I have asked numerous questions in the help section to which I HAVEN'T gotten a response. I am seeing clients now and have not been able to bill them for services! PLEASE ADVISE
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Hi,
I am new to SP and unsure if everything is set up the way it is supposed to for me to recieve payouts? I have not recieved any payments yet and I clicked "Add payment" last week on Friday. I thought it was supposed to take 2-3 days. Do any bank accounts not work with Stripe? Thanks!
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Deborah, Sheri, Cynthia, and Caroline,
I see that our Customer Success team has worked with each of you to resolve your questions.
Peter and Jeanne,
I've created help requests for our team so we can follow up with you regarding the issues you're experiencing in your respective accounts.
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Hello,
I have been getting paid for copays from Simple practice since 2019. I am trying to do my 2019 taxes and need to SPEAK with someone from Simplepractice because I have deep trouble understanding these things without a LIVE person. I did not get me K-1099 form from stripe and NEVER set up a stipe account outside of Simple practice. How do I get this form to know what my fees were to deduct the fees?
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Hi Judith,
We'd be happy to help with this. Because this is specific to your account, I’ve created a help request on your behalf so that a member of our Success team can investigate this for you further. They’ll be reaching out to you with more information over email.
As a reminder, the fastest way to get help from our Customer Success team is to click the blue question mark icon in the lower right of your account > click Get Help.
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Hi Christopher and Sheri,
I see that you are both being helped by members of our Customer Success team.
As a reminder for all, the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by submitting a SimplePractice Help Request Form. You can also reach us on our Live Chat feature, offered Tuesday - Thursday, 7am - 6pm PT (learn more here).
Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you all for acting as resources for each other in the meantime.
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I am wondering how long it takes for credit card payments through Stripe to be deposited into my bank account. My account has been verified and the payments show as having gone through. When I look to see the approximate date for the deposit, there isn't a column that shows that for me. It has been 7 days since the first payment and I just took another payment yesterday. Still nothing in my bank account. I'm concerned that these payments are "lost" or in limbo. Any help you can give me would be greatly appreciated.
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hi, I am experiencing the same issues as above. this is extremely concerning- it seems as though people are not collecting accurate payouts. I dont understand why I havent received payouts almost a week later and why it is not reflecting the accurate amount of income in my account.
the amount of time I have spent trying to figure out these issues is now outweighing any benefits of using SP ,and the fact that others are experiencing this makes me extremely nervous. please advise ASAP.
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Hi Anthony and Rena,
I see that you have both reached out to our team directly and are being helped.
As a reminder for all, the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by submitting a SimplePractice Help Request Form. You can also reach us on our Live Chat feature, offered Tuesday - Thursday, 7am - 6pm PT (learn more here).
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Hi,
I believe I have two issues:
1.) I'm taking copayments through stripe and have not yet received a single copayment to my bank account. It's been more than 7 days.
2.) Additionally, my system does not have any option for me to change my payout date or even see if these payments are in process.
What is going on? I just feel like I have money being paid into a void….Please help!
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