Stripe integration
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Two weeks in a row my payout has been less than it should be (this had never happened prior to stripe integration). it shows under the client's file that their card has been charged, but under billing in simple practice there is no record of the charge (and clients have told me that their card has not been charged over a week later). When will this be fixed? I'm strongly considering switching to square for credit card processing and ditching stripe. If anyone else has encountered this problem and was able to fix it please advise.
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Amanda, Jeffrey, you can see your payouts under Insights > Payout Report and card transactions under Billing > Card Transactions. It's all in SimplePractice now - your Stripe dashboard will no longer show this data. For more information, check out our Online Payments FAQs here: https://support.simplepractice.com/hc/en-us/articles/360024419532-Online-Payments-FAQs
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Gillian, Stripe is not working. Period. I'm emailing to SP and not getting any help. My client was billed (double), on Insights, it shows it was billed. I go to to my Stripe account and nada, nothing. I email with Michael who says SP shows the payment as by check. It is not. Client is signed up with autopay. This really is ridiculous. I'm new to SP and NOT happy. This was my first use of Stripe and I'm very frustrated. I really need support with this.
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Its frustrating that Simplepractice would remove my ability to track payments through Stripe. Stripe charges me a fee to use their service and since the "intergration" or what it seems like simplepractice being selfish...the stripe dashboard was easier to see what payments came through at the office.
Why limit access to information simplepractice?
Make it so I can use the stripe dashboard if I want, its easier than to go down the rabbit hole to find the information through simplepractice,
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Gillian, my challenge with this new set up is that my bookkeeper was able to login to the Stripe dashboard to gather all the info she needed to do the books. Now it's not there, and I don't feel comfortable giving her access to my SP account just for books. AND I don't see anyway on the SP card transactions page to print out a report I could send to her.
Any ideas on how to help her get that info confidentially?
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Mabel - Yes, exactly! Now I'm doing work that I'm already paying my bookkeeper to do for me!
I also wonder if this is a way for SP to make us upgrade our accounts just so that our bookkeepers can get limited access, and for SP to make more money off us. For me it would be an extra $300/year.
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I'm confused as to the difference between a manual credit card payment and a Stripe CC payment. I have one client who's credit card is run as a manual cc. I see that the credit card has been charged, but my payout is not reflecting those payments. Why am I not receiving that money with the rest of my payments?
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Hi Christie, I'd be happy to help. Manual Credit Card means that the card was processed outside of SimplePractice and Online Payments, i.e. through a 3rd-party card processor. When you enter a Manual Credit Card payment, the card is not charged, but a payment is recorded. To remedy this, delete the past Manual Credit Card Payments, and process past and future payments as Stripe Credit Card Payments. Then, you'll receive funds from that client's card transactions the way you do with other clients.
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Hi Diana,
Payouts of your available account balance are made daily and contain payments processed 2 business days prior (this is how long it takes for your pending account balance to become available on this schedule). For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.
Taking a look at Billing > Card Transactions, I do see the payments entered on 14th and 15th were successfully processed. You can also track information on your payouts by going to Reports > Payouts. Here you will be able to view the transactions included in each payout, as well as the estimated arrival in your bank account once the payout has been initiated. For payouts that are still accumulating you will be able to view the estimated amount of future payouts.
Another thing to keep in mind is that Stripe's transactions are run in UTC or Coordinated Universal Time, which is several hours ahead of timezones in the United States. This means if you run a charge late in the day or evening, it can be attributed to the next day.
If you'd like to learn more about what could delay a payout, please see this guide from our Help Center: Online Payments FAQs.
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