stripe integration
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According to my stripe payouts on simple practice i should have received a payout today, but did not.  This was never a problem with the old stripe system.  Is this something that can be addressed?

5 comments

  • Avatar
    Grace Young

    I had the same problem today as well. What's going on?

    I had the same problem today as well. What's going on?

  • Avatar
    Mariana

    Hi Rebecca, 

    I'd be happy to shed light regarding your Stripe Payout. 

    If a payout hasn’t arrived according to its expected delivery date, there can be several reasons as to why:

    • 7-day delay for the first payout on an account: There is a mandatory 7-day waiting period for the first payout for all new Stripe accounts. Once this 7-day hold is satisfied, payouts will resume according to the account’s payout schedule.

    • Payout failed: There are a number of reasons why a payout might fail when attempting to deposit into a bank account. SeePayout failures for more information and how to remedy the issue.

    • The payout date was offset by a weekend or a holiday: Weekends and holidays can shift the deposit date beyond the expected due date. If the deposit date lands on a weekend or a holiday, the payout should land the following business day.

    • The payout amount was offset by refunds: Sometimes refunds can outnumber the positive balance of a payout and result in a withdrawal, rather than a deposit. Check the Payout reports for details on the contents affecting each payout.

    Note: If none of the reasons listed above appear to be the culprit of a delayed or missing payout, we recommend waiting five business days from the expected deposit date before escalating. There can sometimes be processing delays on the receiving bank’s end that Stripe won’t have visibility into. If five business days have elapsed and the payout still hasn’t arrived, let us know.

     

    Feel free to take a look at this great guide for Stripe Online Payments FAQs

    Edited by Mariana

    Hi Rebecca, 

    I'd be happy to shed light regarding your Stripe Payout. 

    If a payout hasn’t arrived according to its expected delivery date, there can be several reasons as to why:

    • 7-day delay for the first payout on an account: There is a mandatory 7-day waiting period for the first payout for all new Stripe accounts. Once this 7-day hold is satisfied, payouts will resume according to the account’s payout schedule.

    • Payout failed: There are a number of reasons why a payout might fail when attempting to deposit into a bank account. SeePayout failures for more information and how to remedy the issue.

    • The payout date was offset by a weekend or a holiday: Weekends and holidays can shift the deposit date beyond the expected due date. If the deposit date lands on a weekend or a holiday, the payout should land the following business day.

    • The payout amount was offset by refunds: Sometimes refunds can outnumber the positive balance of a payout and result in a withdrawal, rather than a deposit. Check the Payout reports for details on the contents affecting each payout.

    Note: If none of the reasons listed above appear to be the culprit of a delayed or missing payout, we recommend waiting five business days from the expected deposit date before escalating. There can sometimes be processing delays on the receiving bank’s end that Stripe won’t have visibility into. If five business days have elapsed and the payout still hasn’t arrived, let us know.

     

    Feel free to take a look at this great guide for Stripe Online Payments FAQs

  • Avatar
    Ann Keeling

    I have several clients i have invoiced since doing the update and they are not showing up on my stripe dashboard pending payments. It says the last pending payment was 4/10 and that is when I did the update.

    I have several clients i have invoiced since doing the update and they are not showing up on my stripe dashboard pending payments. It says the last pending payment was 4/10 and that is when I did the update.

  • Avatar
    Ray Cochran

    Never had an issue receiving payments from anyone else. Only Simple Practice. 

    Never had an issue receiving payments from anyone else. Only Simple Practice. 

  • Avatar
    Maryetta Healy

    I really don' like what is going on with the new Stripe system.  Prior to the new integration, I was able to find my monthly totals easily so that I could pay my quarterly B&O taxes.  Now the figures are elusive.  I asked Stripe and they provided instructions to find the info which did not work.  The previous system was much better.  Wish we could go back.  All of the "analytic info" is not at all helpful or needed.  I just need totals!

    I really don' like what is going on with the new Stripe system.  Prior to the new integration, I was able to find my monthly totals easily so that I could pay my quarterly B&O taxes.  Now the figures are elusive.  I asked Stripe and they provided instructions to find the info which did not work.  The previous system was much better.  Wish we could go back.  All of the "analytic info" is not at all helpful or needed.  I just need totals!