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Alicia Graff

• April 24, 2019 15:32

(A3) Missing or Invalid Information. R Element Identification code is used. It is not expected to be used when it has the same value as element identification code in billing_provider. Individual or Organization name is defined in the guideline at position 2500. (21)

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  Nicole Young

  • April 24, 2019 17:28

  This is a new rejection for us as well.... Have you received a solution?

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  Alicia Graff

  • April 24, 2019 17:40

  This is was I was told by Simple practice: The claims are rejecting due to the information that is listed in box 32 of the claim form matching the information that is listed in box 33 of the claim form. Certain payers will consider this to be redundant and cause for rejection. What is weird is we have not changed a thing and past claims have gone through just fine, so not sure why these ones suddenly rejected.

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  Desmond YanaMayu

  • April 29, 2019 14:27
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  Never had that problem before now all of a sudden my claims are being rejected.  Is this a software problem of SimplePractice??

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  Alicia Graff

  • May 01, 2019 20:18

  I'm wondering if it is. I made the change they suggested and resubmitted my claims and everything has been fine.

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  Debra J. Bruemmer

  • June 23, 2022 23:43

  I have had three claims paid and now this message. I have the same information on all claims. So annoying. Will resubmit and see what happens. 

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  Jacqueline Kirkbride

  • June 24, 2022 13:14

  I have also received this message.  I think they are all for Caresource.

   

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  Brett Gorby

  • June 25, 2022 21:20

  So what was the fix that SP said to do?

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  Tamara Hendrix

  • June 27, 2022 14:04

  Same.  Mine are also Caresource.  Does anyone have a fix for this problem?

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  Jacqueline Kirkbride

  • June 27, 2022 14:32

  I changed the address in block 33 to match block 32. They want a physical address, not a PO Box.

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  Ashley Nelson

  • June 28, 2022 14:54

  I just received this code for CareSource clients as well and we have not changed anything with them. Our addresses do not match as the locations are different but have always worked for us in up until this week. 

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  Tamara Hendrix

  • June 28, 2022 15:08

  I have had several claims pay for Caresource until this claim.  Our addresses match exactly in box 32 & 33.  Not sure how to fix this.  Should I just resubmit and hope for the best?

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  Ashley Nelson

  • June 28, 2022 15:10

  I resubmitted all of ours that were just rejected. Over 2 years of billing w no problem until this week so hopefully just a system error. I will update once I know if they were accepted or not. 

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  Tamara Hendrix

  • June 28, 2022 15:15

  Thank you Ashley!  I went ahead and resubmitted them.  I did notice the zip code in box 32 did not have the last 4 numbers but box 33 did, so I added that and will hope for the best.  I will also let you know if mine get accepted or not.  

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  Debra J. Bruemmer

  • June 28, 2022 15:15

  I resubmitted leaving box 32 and 33 the same. Denied again. This time i resubmitted and deleted box 32. I will update if they pay. Again, all of these with this message have been caresource for me and only recently have i had an issue. 

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  Jacqueline Kirkbride

  • June 28, 2022 18:53

  Try making sure box 33 has all nine digits in zip code. This happened a while back with another payor and kind of fixed itself after a while.

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