Unable to Access Help Email or SP Support
Answered

I have a question about Uploading Documents.  No help from HELP.  I tried to send an email several times.  Only the BACK button works, no way to SUBMIT.  No error message.  No luck sending a message to support@simplepractice.com.  The "reply" has a link to the malfunctioning HELP Email option.

3 comments

  • Avatar
    Melinda

    Hi there, Charlie. 

    I'm sorry to hear you were unable to reach our Support Team. It sounds like you did not reach the 25-character requirement in the "Help Request" box. Please keep in mind, in order to be able to "Continue" with your Help Request, there will need to be at least 25 characters. ​

    I also understand you had some questions about uploading documents. Can you please give me some additional detail as to what your questions were regarding uploading client documents? 

    I look forward to your response. 

    Best,

    Hi there, Charlie. 

    I'm sorry to hear you were unable to reach our Support Team. It sounds like you did not reach the 25-character requirement in the "Help Request" box. Please keep in mind, in order to be able to "Continue" with your Help Request, there will need to be at least 25 characters. ​

    I also understand you had some questions about uploading documents. Can you please give me some additional detail as to what your questions were regarding uploading client documents? 

    I look forward to your response. 

    Best,

  • Avatar
    Peggy A. Albano

    I have many custom forms in a word file which I would like to upload in simple practice from section and send to my clients,  IS Simple Practice able to do that, or must one use or customize the simple practice forms?

     

    I have many custom forms in a word file which I would like to upload in simple practice from section and send to my clients,  IS Simple Practice able to do that, or must one use or customize the simple practice forms?

     

  • Avatar
    Melinda

    Hey Peggy, 

    That's a great question. If you are wanting to add a form that needs a simple electronic signature, I recommend adding this form by going to My Accounts > Settings > Client Portal > Shared Documents and Files. From here, simply create a new form, and copy and paste the information you would like signed. 

    Please let me know if this helps. 

    Hey Peggy, 

    That's a great question. If you are wanting to add a form that needs a simple electronic signature, I recommend adding this form by going to My Accounts > Settings > Client Portal > Shared Documents and Files. From here, simply create a new form, and copy and paste the information you would like signed. 

    Please let me know if this helps.