Rejected due to the following error: Claim Check or Remittance Date should not be used. * (21)
AnsweredI'm very new to billing. I looked over the claim and don't see any errors. Client has a diagnosis in that began before the appointment time. The only dates I see are the DOS, her birthday, insurance subscriber's birthday, and the date of the submission. All dates are correct.
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Official comment
Hi Jody,
Welcome to the SP community! I’ve reached out to you privately addressing these questions, as there is some additional information that is specific to your client. Please let me know if you have any other questions by responding to the email thread that I've started with you.
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I am suddenly getting this rejection code on 3 clients that I have been billing for several years. They all have recently been moved from Optum to Idaho Blue Cross, however I have successfully billed for over a month. What am I missing to get this error and did I do something to cause this sudden change? Help Help!
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Hi Everyone, to find out why your claim was rejected and to get help resubmitting the claim successfully, please reach out to our insurance Team by clicking on the ? icon in your account > Get Help > No > Contact Support > Send an Email Request! Here's more on how to email us for further investigation.
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