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Stripe Integration

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23 comments

  • Official comment
    Alex P.

    Hi Nicole,

    I’ll be glad to provide more information on the Stripe integration. When making decisions, we’re always guided by what will add the most value for our whole community. We’re constantly looking for ways to improve your experience, and to give you more power and flexibility to run your unique practice. With the new Stripe experience, we've provided additional credit card processing functionality directly within your SimplePractice account.

    Now, you can easily manage all parts of the credit card payment process from one secure location, as you can now see the Stripe fees for every payment by navigating to Billing > Card Transactions. This new Card Transactions report will show each credit card charge made through Stripe, along with the Stripe fees associated with each charge. 

    You can also now view the Stripe payouts that are made to your bank account from the Payout reports located on your Insights page. This will apply for all payouts since the date that you updated your Stripe information in your account.

    If you previously had a Stripe account linked to your SimplePractice account before setting up Online Payments, you will still have access to that previous account for record-keeping purposes at https://dashboard.stripe.com/login. This old dashboard will still display all Stripe payment information for transactions that occurred prior to the date of your Stripe update.

    You can learn all about the new functionality available to you here: Charging, refunding, and setting up AutoPay for clients with your Stripe account.

    If you're looking for particular reports or reporting functionality that we don't currently have available, I encourage you to vote and comment on this related post on our Ideas and Suggestions board so that we can consider your feedback for future development.

    Posting on our Ideas and Suggestions board means that members of our Product Team, as well as all members of our Community, have transparent access to review and vote on your suggestion. This board is one of our most important resources for understanding which features will have the most value for our community.

    If you'd like to keep track of our current plans and priorities, you can see them on our regularly updated SimplePractice Product Roadmap.

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  • Carol Brill

    The SimplePractice Teletherapy system is complex enough without credit card problems.  Think I'll just stick with Square for now.  I resubmitted an application with Stripe, and they said it would take up to a week for approval.  Previously, when I had a free SimplePractice trial, Stripe was immediately approved, but that account went away when it lapsed and I then purchased a Professional Plan.  (Maybe I just can't find it!) With all the auto payment considerations, late fees, no-shows, reschedules, etc., it seems I might be issuing a lot of refunds, which costs me lots of fees.  I don't like paying for a transaction twice.

    My clients are mostly not techies, and any glitch is disconcerting to them.  It makes them question where their data is going.  As  therapists, we want our clients to get better, not worse because of what we ask them to do!

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  • Gillian

    Hi Carol, thank you for your candor. I'd like to clarify one thing - when you issue a refund, you do not incur additional fees. Additionally, if your clients ever have questions about SimplePractice, Stripe, or our security practices, you can share this page with them: simplepractice.com/security. This page breaks down all of SimplePractice's best-in-class security practices to provide peace of mind for you and your clients. 

    If you have any questions about Stripe, or anything SimplePractice, please don't hesitate to reach out to our friendly Success team through the red Help bubble in your account. If you have a quick question, you can Chat instantly with our team, or shoot us an email for more complex questions. We're also always happy to set up some time for a phone or video call to walk through all of your questions at a time that's convenient to you. 

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  • Connie Branham

    I have to chime in here :(  I did the application for Stripe, then got a notification that I'm all set to go with Stripe. But there is no integration and when I try to sign in to Stripe, it doesn't recognize my email.  Help!

     

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  • Gillian

    Hi Connie, I'd be happy to help. SimplePractice's Stripe integration means you can sign up for Online Payments powered by Stripe all within SimplePractice - there's no need to log in separately to Stripe. You can set up Online Payments under My Account > Settings > Billing and Services > Online Payments. 

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  • Desirée Israel

    Thanks for this Gillian. So you're saying DON'T create a Stripe login through Stripe?

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  • Melinda

    Hey there, Desiree. 

    I would be happy to clarify here.

    SimplePractice is fully integrated with Stripe, meaning you do not need to create a separate login through Stripe's website. I see that you already have Stripe connected and integrated perfectly within SimplePractice, which means all you need to do now is take payments. Here is a quick read on using Online Payments within SimplePractice: Charging, refunding, and setting up AutoPay for clients with your Stripe account. 

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  • Johnnie Welch

    Hi. I am in the free period and cannot activate Stripe. I have tried 3 browsers and can't get anything. I love the program, but I really need Stripe access. I have watched every video and emailed customer support. Any other ideas?

    -1
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  • Desirée Israel

    Hey Johnnie I don't think you can activate Stripe when you're in the free period. But you can once you have a paid account.

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  • Gillian

    Hi Johnnie, happy to help. You can activate Stripe under My Account > Settings > Billing and Services > Online Payments. Desiree, actually, trial SimplePractice customers have access to almost all of the same features and functionality that paid SimplePractice customers do - the primary exception is that enrollments for claim filing and Payment Reports from insurance payers can only be completed by paid customers. 

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  • Johnnie Welch

    Thanks all!

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  • Gillian

    Happy to help, Johnnie. Thanks for trying out SimplePractice for your practice.

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  • Lisa Crilley

    While I appreciate Alex's reply it still does not remedy the issue of subpar accounting. For example, I like to have a running total of processing fees for credit card payments. With what is available it looks as if I have to get my calculator out and add manually. A more user-friendly total and a quick view would be ideal. Am I missing something? I do not see this feature. Thank you.

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  • Gloria Hatfield

    Are the online payments function down today?  I can create an invoice but when I go to add payment then confirm it just stalls and the only option is the cancel the payment.  This has been for multiple clients today

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  • Gillian

    Hi Lisa, apologies for my delayed response - you can download a report of your Stripe transactions and fees under Billing > Card Transactions > Export to quickly sum your fees during a given date range. 

     

    Gloria, we're up and running as usual. If you haven't already, please clear your browser's cache and restart your computer. Let our team know if you're still experiencing issues adding payments for clients. 

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  • Nichole Sakmar

    Hi,

    I use Bank Novo for my business account and they had been offering to waive Stripe fees for 12 months.  I signed up for an account that should have the deal... but I can't figure out how to integrate THAT stripe account into simple practice.  It appears it did it automatically (as you've said above).  Is there any way to get it so that the stripe account I have the waived fees on can be what process my client charges?

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  • Gillian

    Hi Nichole, I'd be happy to help. SimplePractice is fully integrated with Stripe, meaning you do not need to create a separate login through Stripe's website. Online Payments accounts in SimplePractice powered by Stripe are not eligible to receive promotional offers like the one offered by your bank. 

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  • Gayle M. Waitches

    I have a $100 dollar charge on my credit card labeled "Professional services Stripe.com". I don't know why they are charging me $100 dollars on top of the transaction fess they charge. Please advise. And I cant find a phone number to speak to someone direct despite searching for over 30 minutes..

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  • Ruth

    Hi Gayle, I see you're working with my colleague Alexa. It looks like the date of your last Subscription Fees from us were on 9/7/2020. You have the Professional Plan with Telehealth, which is $69/ month, not $100. I'd recommend reaching out to Stripe directly to find out what this charge is for. You can see your Subscription Invoices by going to Settings > Subscription Information > Invoices. Let me, or Alexa know if you need any more help! 

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  • Judith Jensen

    i was in the process of setting up stripe account and was arrested after hitting save after reading terms and conditions . i already submitted my bank information and pictures of my id.

    can you tell me where im at??

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  • Judith Jensen

    i was in the process of setting up stripe account and was arrested after hitting save after reading terms and conditions . i already submitted my bank information and pictures of my id.

    can you tell me where im at??

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  • Sheila Mulvihill, LMFT

    I just enrolled using stripe through simple practice. The previous company I was using provided an authorization number for each credit card transaction for tracking, etc. Does stripe provide something like that or similar? If so where would I find this? I used myself as a fake client and charged on stripe but I don't see any form of an authorization number under payment reports or credit card transactions. 

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  • Peggy Thornton

    Hi all,

     

    Can you tell me what the 12/6 charge for $332.08 was?  It said “Stripe Integration,” or some such.  Thanks!

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