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Credit Card Declined when inputing

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9 comments

  • Gillian

    Hi Lydia, is there a chance the card is an HSA or FSA card that doesn't allow use for mental health benefits? Does this issue persist when the client uses a different card?

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  • Monica Stoker

    I have tried to input a new credit card information three separate times and each time the card is declined, even before I input the financial charge.It is not an HSA. Help.

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  • Gillian

    Hi Monica, we'd be happy to assist with this. A member of the Success team will reach out to you shortly to help.

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  • Bonnie Mark

    I am having the same problem. The card is not an FSA. I am using the cardholder's name and billing zip (although different from the client). Please advise!!

     

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  • Gillian

    Hi Bonnie, because this is specific to your account and the client's card, a member of the SimplePractice Success team will reach out to you privately to assist. 

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  • Deidra Storey

    I am having a similar issue. I put in a new credit card for a client and it was declined several times. He checked with his bank and they said the problem is on my end. They show that I am trying to charge a $0 amount. I have cleared the invoice a few times but still get same message. 

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  • Ayelette

    Hi Deidra,

    We'd be happy to help with this. Because this is specific to your account, I’ve created a help request on your behalf so that a member of our Success team can investigate this for you further. They’ll be reaching out to you with more information over email.

    For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark icon on the lower right of your SimplePractice account > clicking Get Help. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you all for acting as resources for each other in the meantime. 

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  • Teri Larkin

    I'm having the same issue.  I tried inputting a client's card, and it initially said the security code was wrong, then it said the card was declined.  Help!

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  • Jessica Herd

    Hello! I am currently having an issue where a Visa card is saying "error". Please assist!

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