Insurance
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getting rejections for 2 claims 

I tried to resubmit but no payers claim number

I called the insurance company but they did not find the claim

It is frustrating

Now what do I do???

10 comments

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    Gillian

    Hi Myrna, I'll have a member of our team reach out to help you with this today. 

    Hi Myrna, I'll have a member of our team reach out to help you with this today. 

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    Samuel P. Bryant

    Hi I am starting a new practice and want to be able to take insurance- how do I go about doing that?

    Hi I am starting a new practice and want to be able to take insurance- how do I go about doing that?

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    Jessica Morgan

    I'm having a similar situation with Blue Cross. They aren't being rejected, but there seems to be a problem with Simple Practice sending them the claims because they have no record of the claims I've made for the last two weeks. I'm wondering if this is related to Myrna and Kathy's problem. What did you find out?

    I'm having a similar situation with Blue Cross. They aren't being rejected, but there seems to be a problem with Simple Practice sending them the claims because they have no record of the claims I've made for the last two weeks. I'm wondering if this is related to Myrna and Kathy's problem. What did you find out?

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    Gillian

    Hi Samuel,

    Congratulations on your new practice. I would be happy to provide some clarity here. From what I understand you want become credentialed/paneled with BCBS, correct? 

    SimplePractice does not assist in the process of getting you paneled or credentialed with insurance panels. This is a process you have to complete directly with the payers. 

    If you're filling out your credentialing applications, fill them out as if you're not using SimplePractice and will be filing claims to that payer directly. The purpose of this is just to get you accepted into the payer's panel. Once you're paneled, we will help you get set up to be able to file claims electronically through our system. 

    Once you're paneled, you'll be able to start filing claims as an in-network provider. To learn our claim filing process, click this link: Getting started with electronic insurance filing.

    I see this may be your first time filing claims. I would recommend registering for our live Insurance Billing class. You can ask any questions you like and get live responses. You can register here: Insurance Billing Class Registration.

    Jessica, can you clarify which state you're in?

    Hi Samuel,

    Congratulations on your new practice. I would be happy to provide some clarity here. From what I understand you want become credentialed/paneled with BCBS, correct? 

    SimplePractice does not assist in the process of getting you paneled or credentialed with insurance panels. This is a process you have to complete directly with the payers. 

    If you're filling out your credentialing applications, fill them out as if you're not using SimplePractice and will be filing claims to that payer directly. The purpose of this is just to get you accepted into the payer's panel. Once you're paneled, we will help you get set up to be able to file claims electronically through our system. 

    Once you're paneled, you'll be able to start filing claims as an in-network provider. To learn our claim filing process, click this link: Getting started with electronic insurance filing.

    I see this may be your first time filing claims. I would recommend registering for our live Insurance Billing class. You can ask any questions you like and get live responses. You can register here: Insurance Billing Class Registration.

    Jessica, can you clarify which state you're in?

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    Jessica Morgan

    Idaho. I've been in contact and have been told there's no update on fixing the issue. 

    Idaho. I've been in contact and have been told there's no update on fixing the issue. 

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    Gillian

    Hi Jessica, we've confirmed with our clearinghouse that BCBS in Idaho and Illinois are experiencing connection issues with our clearinghouse. We're working closely with them to resolve this.

    Update: This has been resolved!

    Edited by Gillian

    Hi Jessica, we've confirmed with our clearinghouse that BCBS in Idaho and Illinois are experiencing connection issues with our clearinghouse. We're working closely with them to resolve this.

    Update: This has been resolved!

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    Kyle Wockenfuss

    I seem to be having a similar issue in Nebraska with BCBS. Two claims appear not to be found for BCBS, though, SP has their status listed as "accepted." I have not had issues with previous claims. Any way I can get some assistance? Uncertain who to contact but the issue seems similar. Thank you. 

    I seem to be having a similar issue in Nebraska with BCBS. Two claims appear not to be found for BCBS, though, SP has their status listed as "accepted." I have not had issues with previous claims. Any way I can get some assistance? Uncertain who to contact but the issue seems similar. Thank you. 

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    Gillian

    Hi Kyle, I'll have a member of our Insurance Specialist team reach out to help today. 

    Hi Kyle, I'll have a member of our Insurance Specialist team reach out to help today. 

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    Kyle Kermott

    Hello (this is a different Kyle). I have been having similar issues with UnitedHealthCare. For multiple clients, they are saying that my claims are not "on file." Despite this, I see in my account on SP that the claims say "Accepted." I would appreciate some help with this, as well. Thank you. 

    Hello (this is a different Kyle). I have been having similar issues with UnitedHealthCare. For multiple clients, they are saying that my claims are not "on file." Despite this, I see in my account on SP that the claims say "Accepted." I would appreciate some help with this, as well. Thank you. 

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    Gillian

    Hi Kyle! A member of our Insurance Specialist team will reach out to you today to help.

    Hi Kyle! A member of our Insurance Specialist team will reach out to you today to help.