Client Survey

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Elana Olson

• May 22, 2019 16:23

I'm wondering if anyone has a client satisfaction survey that they have sent out that they would be willing to share. 

Thank you so much!

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  Gillian

  • May 22, 2019 21:13

  Hi Elana, this is a great question. One thing to note is that it may not be HIPAA compliant to send mass emails to clients unless they've specifically opted-in to receiving emails or newsletters from you. I look forward to seeing what the community might be able to share with you.

  At SimplePractice, we use a satisfaction survey called NPS - this is a 11-point scale question that asks the customer "How likely are you to recommend [service] to a friend or colleague?" You may want to do some research on NPS and see if that's a good fit for your practice. 

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  Michele R. Hahn

  • November 15, 2019 05:53

  HI Gillian, Where would I find the NPS? Thanks!

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  Gillian

  • November 15, 2019 18:25

  Hi Michele, the NPS is not currently in the SimplePractice Template Library. However, you can build your own version under My Account > Settings > Notes and Forms. Here's an article with more information on NPS: https://blog.hubspot.com/service/what-is-nps

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  Nikki Magliaro

  • April 08, 2021 20:26

  Is there any way to have Simple Practice automatically send an NPS survey to clients after their initial appointment with the practice? 

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  Kareem Puranda

  • June 04, 2021 14:45

  @nikki magliaro

  This is a good questions. I hope SP can make this happen

  It would be very beneficial to the therapist/practice.

   

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  The Healing Clinics

  • December 28, 2021 16:41

  I am curious about the automated survey also. Email Automation triggered by certain actions would be a great asset for Simple Practice to offer, especially since exporting contacts to a useable format for other platforms is almost impossible at best and extremely complicated and labor-intensive at worst! Can we get an answer Simple Practice?

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  Jennifer Feagley

  • July 12, 2022 22:33

  The option for an automated survey to be sent after a client session would be an amazing addition to Simple Practice.  I don't believe it would need to be extensive - maybe an option for a five-question survey with a comment section.  

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  Holly Smevog

  • August 23, 2022 16:27

  I am looking for this as well! 

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  Aaron Engel

  • December 21, 2022 18:45

  Me too. An option to make it anonymous would be best. I know Square has this feature.

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