client's sessions applied to deductible, no check received, unable to write off
Answered-
Hi Rimma,
I can definitely help you with that. Here's what you'll want to do to mark your client's April sessions as going towards their deductible:
1. Go to the client's Billing page and click Add Insurance Payment.
2. Set the total Amount of the payment to $0.
3. Locate the client's April appointments. Keep the Insurance Paid column $0 but click the circular arrows in the Write-off box to write-off the remaining session fee after the client paid.
4. Save the payment. You will see a red banner at the top - this is not preventing the payment from being saved, only asking you to double-check that you meant to add a $0 payment. Which you did, so you can ignore it and continue working.
To learn more, check out our Help Center guide: How do I bill clients who haven't met their deductible?
Please let me know if there is anything else I can do to help you,
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I have a similar issue, however - there is no write off.
We are in-network... the insurance allowed the full amount, and the full amount went to deductible... with no write off.
How can I get this to reflect it on the patients account, since there is no payment, and no write off... but, the claim has been handled.
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