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Customizing Text Messages for Each Clinician




  • Official comment

    Hey Christine, 

    That's a great question. Currently, SimplePractice appointment reminders are set on a practice-level. This means that there is only one macro that can be used and customized for the entire practice. If you would like to change the macro that is sent to your clients, navigate to My Account Settings > Client Reminders "Edit". 

    We love feedback and ideas for ways to advance the platform, and we encourage you to add it to our Ideas and Suggestions board. Here is a link to an existing suggestion: Group Practice- Reminders

    Posting on our Ideas and Suggestions board means that members of our Product Team, as well as all members of our Community, have transparent access to review and vote on your suggestion. This board is one of our most important resources for understanding which features will have the most value for our community.

    If you're curious, here's more information about how a customer idea can become a SimplePractice feature: Customer feedback: How a customer idea can become a feature in SimplePractice.

    Additionally, if you'd like to keep track of our current plans and priorities, you can see them on our regularly updated SimplePractice Product Roadmap.


    If you have questions, please reach out to us and we'll be happy to help.

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  • Talina R. Landestoy

    Is this still the case? Or has the system been updated to allow each clinician to customize the reminder emails?

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  • Ana Javier


    I am in the process of setting up a group practice, I will be transitioning my account to a group in a few weeks, I am wondering if I am able to customize the appointment reminder for each clinician?

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