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I have received this error message today on two claims that I was trying to submit to Beacon.  Can you help?

 

Thanks

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    Gillian Boudreau

    Hello the same thing just happened to me with MVP

    Hello the same thing just happened to me with MVP

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    Avery

    Hi Teresa and Gillian,

    The claim scrub issue you both experienced was due to a connection issue on the payer's end. 

    Our clearinghouse has communicated with the payer and made sure that it was resolved so that claims could be successfully submitted.

    Going forward, please resubmit the claims that received the scrub message. If after doing so you run into any other issues, please write into our support team and we'll be able to investigate further.

    Best,

    Avery

    Hi Teresa and Gillian,

    The claim scrub issue you both experienced was due to a connection issue on the payer's end. 

    Our clearinghouse has communicated with the payer and made sure that it was resolved so that claims could be successfully submitted.

    Going forward, please resubmit the claims that received the scrub message. If after doing so you run into any other issues, please write into our support team and we'll be able to investigate further.

    Best,

    Avery