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minor issues with Calendar

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5 comments

  • Official comment
    Emma

    Hi Emory,

    I hope you're having a lovely week so far. I'm happy to help you with your calendar. In most cases, if you haven't cleared your browser cache in a while, it can cause different connective or display issues. A lot of times, clearing your browser cache will solve these problems. Here's a helpful walkthrough just in case: Clearing your browser cache.

    If you're still having issues after clearing your cache, the browser version you're using could instead be impacting your experience. SimplePractice might not operate successfully if it's used on an outdated browser version. Please try updating your browser along with your operating system, and then please let me know if that helps.

    Additionally, this guide details the minimum requirements necessary to successfully use SimplePractice: What are the minimum requirements for successfully using SimplePractice?

    As for your question about scheduling appointments, where you click on the calendar will determine whether the appointment is 9:00, 9:15, 9:30, or 9:45. To indicate that an appointment is at 9:00, you'll want to click on the very top of that appointment's time slot rather than in the middle of the box:

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    Please let me know if you have further questions and I'll be glad to work with you.

     

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  • Rachel Tiojanco

    Hello! A clinician in our practice is having an issue where each time he logs in, his calendar displays the first week he ever saw patients. Is there any way to change the setting to display the current week/day when he logs on?

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  • Amber

    Hi Rachel,

    I'd be happy to help. It sounds like this clinician may have accidentally bookmarked this date on the Calendar, so when he visits SimplePractice, his browser automatically directs him to these dates. To remedy this, you can suggest that he clear his browsing history and bookmark secure.simplepractice.com so that he'll always land on the current date when he logs in to SimplePractice.

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  • Lisa M. Reid

    When in client billing tab to create an invoice, the calendar that comes up has the year 1920 and the other 2020, this seems to be a coding issue but is confusing that the first calendar is wrong year.

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  • Ruth

    Hi Lisa, if you're referring to the default "All Time" setting in the client's Overview page, then you're correct. The first calendar is for the start date of the date range, while the second is for the end date. 1920 is an arbitrary year that's so far in the past that it will definitely capture the first appointment entered for any client, while the end date for the "All Time" date range will always be today's date, or the date you're looking at your client's file. Hope that helps clarify! 

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