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Text reminder times




  • Patricia Russo

    Same thing happened to me today. Had an appointment scheduled for 1:30pm on the calendar, client showed up at 10:30am because that's what the text reminder said.

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  • Greta Enriquez

    Interesting. Sounds like maybe there is a glitch in today's SP space-time continuum? :-)

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  • Nicole Griffith

    This same thing happened to me today. I hope SP gets the glitch fixed.

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  • Tracy Morris

    Same & had a client show up 2 hours early as a result of incorrect reminder. I wasn't even in the office yet. Not good.

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  • Vivian Blanc

    This also happened to us. It sent a text reminder for 11am even though the client was scheduled correctly for 2pm.

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  • Gillian

    Hi all, I'm so sorry for any inconvenience or issues caused by yesterday's brief issues with text reminders. We resolved the issue in a matter of hours, but some clients received reminders in PST instead of the practice time zone.


    We're committed to identifying issues like these quickly, resolving them, and communicating them quickly to our community. Thank you for your patience as we resolved this yesterday.

    We know how important reminders are to your work and are taking steps to ensure something like this never happens again.

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