Customer service

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Cynthia Leavitt

• July 10, 2019 19:43

At present, I am no loner given the option to live chat with a simple practice representative; I am not given the option to put in a request for an email; there is no direct phone number; and any email I send out to past representatives comes back undelivered. How do you reach someone for assistance when the articles do not answer your questions?

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  Gillian

  • July 10, 2019 19:48

  Hi Cynthia, I've created a request for the Success team on your behalf. We'll look into the issues you're experiencing reaching our team for you. Please keep an eye on your email inbox for a message from the Success team shortly. 

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  Cynthia Leavitt

  • July 10, 2019 21:21

  I need to talk to someone regarding insurance payer information as the papers have been submitted but insurance company states they have no trading partner number for payment. I have been working without payment for over 10 weeks.

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  Gillian

  • July 10, 2019 21:27

  Hi Cynthia, thanks for the additional context. A member of our Success team will reach out to you today. 

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  Trudi Hanks

  • July 25, 2019 23:51

  I don't see the chat button either? Thanks

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  Gillian

  • July 26, 2019 00:03

  Hi Trudi, you can find the red Get Help bubble in the lower left-hand corner of your Calendar and other SimplePractice pages. Type in your question or the problem you're trying to solve, then, click "Contact Support" and select Chat. 

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  Dene Carroll

  • July 29, 2019 22:20

  Hi--

  I have an urgent need as well, and there is no phone number. This is unacceptable customer service. Given we are therapists, and in sessions most working days, we need to have the ability to call you, not you call us. I don't want an article. I don't want to send an email. I want to speak with someone.

  I sincerely hope SimplePractices provides a customer service phone number because I'm not sure I will stay with this company if, in times of need, its an "send us an email and we'll get to it when we can".

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  Gillian

  • July 29, 2019 22:21

  Hi Dene, you can Chat instantly with our team through the red Get Help bubble in your SimplePractice account. We're here to help, and we're quick to respond. Please let me know if you'd like me to create a Help request on your behalf.

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  Gillian

  • July 29, 2019 22:45

  Hi Dene, looks like I spoke too soon - I'm glad you were able to connect with my colleague Michael just now. Please don't hesitate to reach out if there's anything else I can assist with. 

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  Dr. Maria Shantell Williams

  • August 06, 2019 18:23

  I am having difficulty finding a way to contact customer service. How do i contact customer service? There's a billing issue with my account and I would like to speak with someone asap.

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  Gillian

  • August 06, 2019 19:35

  Hi there, you can contact our Success team through the red Get Help bubble in the lower left hand corner of your SimplePractice account. Just type in your question, click "Ask Question" > "Contact Support," and select how you'd like to reach out. If you'd like any assistance, please don't hesitate to let me know. 

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